Plumbing, Cooling & Electrical Nerds · 1 month ago
HVAC Success Coach / QC
Naples, FL
Full-time
Onsite
Mid Level
3+ years expPlumbing, Cooling & Electrical Nerds is a leading home service company focused on providing a 5-star customer service experience. The HVAC Success Coach/QC role involves providing expertise and support to HVAC Service Technicians, ensuring high-quality customer interactions and team performance through training and motivation.
ConstructionHome Services
Responsibilities
Help prepare for calls - mindset and previous options given
Build options
Help to overcome customer objections
Recap the call and give feedback
Customer satisfaction & Quality inspections (workmanship)
Technician training in terms of workmanship, safety, code requirements and product
Work alongside the field team to not only evaluate but ensure completion of work in terms of training
Interact with an assigned group of field technicians on every call to ensure all steps of the service system are followed and all viable options are presented to the customer so they can make an informed decision
Contribute to improved technician performance by assisting via phone and computer with customer interactions and presenting options
Support the implementation of organizational changes, such as new technologies, procedures or strategies. Help the service team adapt to changes and provide guidance during transitional periods
Inspire & motivate your team to perform at their best. Recognize and celebrate achievements & provide encouragement during challenging times
Stay updated with industry trends, best practices, and new technologies related to plumbing services
Continuously seek opportunities for improvement and implement innovative approaches to enhance the company's success and identify bottlenecks and inefficiencies
Drive team processes through administrative duties such as scheduling, reporting numbers, etc
Champion company culture
Qualification
Required
3+ years of total HVAC service experience
Previous experience in training and implementing procedures
Knowledge of Florida HVAC codes
Computer competent (iPad/iPhone and Google products)
Strong written and verbal communication skills
Outgoing personality that blends well with a fast paced and goal-driven environment
Willing and able to accept and embrace constant change
Strict adherence to company core values, mission statement, and goals
Able to multitask, prioritize, and manage time efficiently
Ability to encourage the HVAC Nerds team
Preferred
Nexstar Training and ServiceTitan experience a plus
Benefits
Dental insurance
Vision insurance
Health insurance
FREE life insurance
Paid holidays
Paid coaching & training weekly
Paid vacation time
Your own money-making machine with company contribution - a.k.a. 401(k)
Growth & advancement opportunities from management to ownership
Company
Plumbing, Cooling & Electrical Nerds
Our name symbolizes our commitment to providing smarter plumbing, HVAC, and electric solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Verhoff
Founder
Recent News
2023-08-17
2023-07-06
Company data provided by crunchbase