Vice President, Payments Lifecycle Service Manager jobs in United States
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JPMorganChase · 18 hours ago

Vice President, Payments Lifecycle Service Manager

positionWilmington, DE
timeFull-time
remoteOnsite
senioritySenior Level
money$123K/yr - $201K/yr

JPMorganChase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals. As a Vice President in the Connected Commerce Banking Payments team, you will implement a centralized governance strategy across the payment lifecycle and collaborate with various stakeholders to enhance process integrity and customer experience.

Asset ManagementBankingFinancial Services
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the service manager across the payment lifecycle, defining and monitoring SLAs, KPIs, and service health metrics to ensure optimal performance and continuous improvement
Partner with stakeholders in Payments teams to document end-to-end roles and responsibilities, ensuring compliance with payment rail network rules and regulations
Collaborate with payment teams at the program level to identify and realize strategic synergies between organizations
Design and execute initiatives to strengthen the risk and control framework for Chase’s payment products
Deliver comprehensive leadership updates on the status and progress of key initiatives, ensuring transparency and accountability
Conduct assessments to identify vulnerabilities within the end-to-end framework and develop actionable solutions
Partner with analytics, legal, risk, controls, and compliance teams to craft and implement control oversight activities
Ensure the horizontal framework adheres to Chase's policies and standards, maintaining compliance with industry regulations and network requirements
Monitor product initiatives spanning across the organization, driving successful and compliant outcomes
Serve as the primary point of contact for coordinating issues and action plans impacting the Banking Payments organization
Support the achievement of strategic goals by driving Objectives and Key Results (OKRs) to enhance organizational performance

Qualification

Payments regulations expertiseStakeholder engagementProject managementAnalytical skillsRiskControl frameworkCommunication skillsAgile methodologiesVision creationTeam-oriented attitudeProblem-solving capabilities

Required

Deep understanding of payments-related regulations and network requirements
Exceptional skills in managing complex projects and engaging stakeholders effectively
Strong communication skills, including experience presenting to leaders and senior stakeholders
Strong analytical skills to interpret data, formulate recommendations, and communicate insights clearly
Ability to thrive in a matrix management organization
Proficiency in managing complex and fast-moving issues, demonstrating resilience and problem-solving capabilities
Positive, team-oriented attitude that fosters collaboration and drives collective success
Bachelor's degree

Preferred

Experience working with Payment Network Operators (NACHA, FedWire, TCH, etc.)
Ability to create a vision and actionable roadmap
Experience working with agile-enabled teams, fostering adaptability and innovation

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

Company

JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)

Funding

Current Stage
Public Company
Total Funding
unknown
1998-02-01IPO

Leadership Team

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Allison Beer
CEO of Card Services and Connected Commerce
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Dan Mendelson
CEO, Morgan Health
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