SISL Global ยท 3 weeks ago
Information Technology Support Specialist
Manteca, CA
Contract
Onsite
Entry, Mid Level
2+ years expSISL Global is seeking an L2 Desktop Support Technician responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues and ensuring optimal performance and user satisfaction.
Information Technology & Services
Hiring Manager
Varun gupta
Responsibilities
Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues
Diagnose and resolve advanced technical issues escalated from the L1 support team
Install, configure, and maintain operating systems, software applications, and system updates
Perform root cause analysis to identify recurring technical problems and develop solutions
Excellent in troubleshooting break/fix issues of windows and mac computers
Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN
Collaborate with IT team members on projects, upgrades, and implementations
Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system
Provide remote support and troubleshooting for users working from home or in the field
Train and mentor junior support technicians as needed
Ensure compliance with IT policies, security protocols, and best practices
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Qualification
Required
Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience
2-4 years of experience in a desktop support or similar role
Strong knowledge of Windows and Mac operating systems
Proficiency with Microsoft Office Suite and other common software applications
Experience with Active Directory, group policies, and user account management
Familiarity with remote desktop tools and support software
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Company
SISL Global
SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase