First Citizens Bank · 1 day ago
Senior Technical Writer (Hybrid)
Phoenix, AZ
Full-time
Hybrid
Mid, Senior Level
4+ years expFirst Citizens Bank is seeking a Senior Technical Writer to join their Documentation Services team. This role involves creating and maintaining operational documentation, mentoring other writers, and ensuring compliance with regulatory standards. The ideal candidate will collaborate with subject matter experts to produce clear and accurate documentation while improving best practices across the organization.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Interview SME’s to develop, refine, and maintain complex procedures, job aids, forms, and process maps supporting back-office operational teams, with some customer- or front-line-facing content
Partner with subject matter experts and business leaders to translate complex processes into clear, usable, and audience-appropriate documentation
Ensure documentation is accurate, consistent, and aligned with internal standards, controls, and risk frameworks
Publish and manage documentation within a centralized SharePoint repository, ensuring proper organization, versioning, and record retention
Establish and help evolve documentation standards, templates, and style guidelines to improve consistency and usability
Provide guidance and mentoring to other technical writers and process owners, serving as a trusted peer and reviewer
Support high-impact initiatives by handling complex or time-sensitive documentation requests, including audit or compliance-related needs
Identify opportunities to improve documentation processes, tools, and knowledge management practices
Manage multiple priorities and deliverables with minimal supervision
Maintain a standardized filing and organization structure, which includes detailed record keeping and version storage
Perform other duties as assigned
Qualification
Required
Bachelor's Degree and 4 years of experience in Prior Banking Experience, Technical Writing, Consulting or Project Management OR High School Diploma or GED and 8 years of experience in Prior Banking Experience, Technical Writing, Consulting or Project Management
Advanced verbal and written communication skills
Advanced ability to translate complex operational processes into clear, concise documentation
Proficiency with Microsoft tools (especially Word) and Adobe Acrobat Forms
Experience working in a team of technical writers
Ability to establish, apply, and reinforce documentation standards, style guides, and templates, and promote best practices, to ensure consistency, clarity, and quality across a team
Ability to manage multiple high-impact priorities, shifting requirements, and deadlines with minimal supervision
Basic understanding of banking or financial services terminology
Critical thinking and the ability to be open to other points of view and new concepts
Willingness to embrace change, with enthusiasm for continuous learning and agility in navigating organizational change
Self-motivated initiative to multi-task, prioritize, and manage time effectively
Ability to work well in a team and as an individual contributor
Collaboration forward mindset and the ability to work comfortably with other support teams to support cross-functional projects that impact multiple teams
High-intermediate To Advanced Understanding Of The Following: MS Office Applications (especially Word), Adobe Acrobat, SharePoint
Preferred
Prior experience working in Financial Services, Commercial Banking, or Technology industries
Experience in the banking industry
Experience with banking regulations
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase