American Water · 17 hours ago
Sr Coordinator, Operations Support
St Joseph, MO
Full-time
Onsite
Senior Level
5+ years expAmerican Water is focused on providing safe, efficient, and reliable delivery of services. The Sr Coordinator, Operations Support plays a key role in ensuring operational efficiency by coordinating work assignments and supporting safety initiatives.
ConsumerWaste ManagementWater
Responsibilities
Assist supervisors in coordinating, scheduling, and prioritizing daily field activities to ensure safe and timely work completion
Provide on-site oversight of field work, verifying safety compliance, operational quality, and adherence to standards and procedures
Conduct safety site visits and field observations; identify potential hazards and ensure corrective actions are communicated to supervisors
Support administrative and technical tasks, including preparing and maintaining documentation, managing work orders, and updating operational systems
Research, track, and help resolve customer inquiries or service issues by coordinating with internal departments and field teams
Provide technical expertise and guidance to field employees, answering questions about work processes, materials, or operational procedures
Review and assist with reports, schedules, and data entry to support performance tracking, operational analysis, and compliance documentation
Participate in safety meetings, toolbox talks, and team briefings to reinforce awareness and continuous improvement
Act as a liaison between field employees and supervisors, promoting communication, problem-solving, and alignment with business goals
Make low-level operational decisions within defined parameters; escalates complex or higher-risk issues to supervisory leadership
Support emergency response activities and assist with on-call, after-hours duties, and holiday coverage, as assigned
Qualification
Required
High School Diploma or equivalent required
5+ years' experience in field operations, construction, maintenance, or a related utility or service environment
Knowledge of field operations, maintenance practices, and safety requirements within a water and/or wastewater environment
Working knowledge of administrative processes, scheduling, and work management systems
Ability to interpret work orders, maps, plans, and technical documentation
Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others)
Demonstrated ability to coordinate, influence, and support teams without direct supervisory authority
Proficiency with Microsoft Office applications and operational systems such as SAP, SCADA GIS, or equivalent
Analytical and problem-solving skills to assist in research, reporting, and customer issue resolution
Commitment to safety, customer service, and continuous improvement
Valid driver's license required
Preferred
Associates degree preferred
Experience providing administrative, technical, or scheduling support preferred
Applicable operator licenses or certifications preferred (e.g., Water Distribution, Wastewater Collection)
Company
American Water
American Water is a waste water utility company.
5001-10000 employees
H1B Sponsorship
American Water has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (14)
2022 (14)
2021 (15)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$900.57MKey Investors
Water Research Foundation
2024-02-21Grant· $0.57M
2023-06-27Post Ipo Debt· $900M
2017-11-29Post Ipo Equity
Leadership Team
John Griffith
President and Chief Executive Officer
Susan N. Story
President & Chief Executive Officer
Recent News
2025-12-16
Company data provided by crunchbase