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BGC Group · 8 hours ago

Senior Technical Account Manager

New York, NY

Full-time

Hybrid

Senior Level

$150K/yr - $170K/yr

5+ years exp

BGC Group is seeking a Senior Technical Account Manager to support external clients with the development and rollout of proprietary APIs and financial products globally. The role involves collaborating with clients and internal teams to manage integration projects and providing technical support throughout the pre-sales and post-sales processes.

FinanceFinancial ServicesReal Estate

H1B Sponsor Likely

Responsibilities

Partner with the account team (Sales and Product Specialists) to identify and qualify sales opportunities

Collaborate with Sales to maximize revenue and continue to expand our products and services to our clients

Form a comprehensive and cohesive plan in collaboration with the client for integration into target businesses across multiple regions

Understand client technical priorities and objectives and map solutions against those requirements

Provide inputs on proposed requirements for implementing and supporting new products based upon a thorough analysis of client feedback

Provide technical and development support to banks, PTFs and buy side clients utilizing company’s proprietary binary APIs & FIX APIs for market data, order entry and STP in various financial products

Ensure a consistent, cohesive, and comprehensive level of service delivery into all accounts

Build excellent relationships across the client's technology teams within both the vertical IT and business silos (Credit, Rate, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)

Partner and support Sales on pre- and post-engagements with clients for potential integration projects for e-trading

Liaise with internal development to intelligently build enhancements to integration solutions based on client and business feedback

Work with external software vendors that have integrated with our systems, or vice versa

Co-ordinate the release of new APIs and enhancements with external clients

Test enhancements, new releases and coordinate its rollout with Sales, clients, and internal implementation and support teams

Identify and manage client integration issues. Provide 3rd level of support for production issues relating to API usage

Document procedures and train internal support teams

Informs and trains clients about products and their use

An ability to handle multiple projects at a given time

Stay focused and calm under pressure

Qualification

Binary/FIX protocolFinancial industry knowledgeClient-facing experienceLinux/Unix familiarityNetworking protocols knowledgePrioritizeFlexibleCommunication skillsInterpersonal skillsSelf-starterAdaptable

Required

5 or more years of experience working in a Financial Institution or Financial Technology firm

5+ years of client facing experience

5+ years of binary/ FIX protocol experience

Informs and trains clients about products and their use

Documents customer requirements

A good understanding of the financial industry with Capital market understanding

Knowledge of Front/Middle/Back-office systems

Exposure to third-party trading software and connectivity vendors

Experience with VeriFIX or similar software for testing and certification

Familiarity with Linux/ Unix

Familiarity with networking protocols such as TCP/IP / UDP

Ability to prioritize, take full ownership and responsibility of various tasks without losing attention to detail

Excellent communication & interpersonal skills. Ability to work alone and as part of a team, and under pressure

Self-starter, flexible and adaptable. Proactive and enthusiastic attitude to their work

Strong communication and interpersonal skills

Company

BGC Group

Glassdoor3.4

BGC Group is a brokerage company servicing the wholesale financial and real estate markets.

Founded in 1945

New York, New York, USA

1001-5000 employees

https://www.bgcg.com

H1B Sponsorship

BGC Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (16)