Conduent · 1 month ago
Supervisor, Quality Assurance
780 Shiloh Road, Plano, TX, 75074, US
Full-time
Onsite
Mid Level
$60K/yr - $63K/yrConduent is a company that focuses on quality assurance within print and mail operations. The QA Supervisor oversees quality assurance processes, ensuring compliance with standards and fostering continuous improvement while managing team performance.
ComputerSoftware
Responsibilities
Supervise daily QA activities for print and mail production teams
Manage hiring, training, performance appraisals, and pay reviews for 7-10 employees
Develop and implement Total Quality Management (TQM) programs and process improvement initiatives
Create and maintain quality improvement roadmaps and baseline performance parameters
Coordinate cross-functional efforts to ensure high-quality services that meet customer needs
Educate and coach team members on technical skills, soft skills, and business domain knowledge
Prepare and deliver program communications, training plans, and reward systems
Support transitions, hiring needs, and compliance with company policies and standards
Solve operational problems using technical expertise and established solutions
Provide support to a 24/6 team, including availability for Saturday check-ins and occasional on-site visits to ensure smooth operations
Qualification
Required
Strong technical expertise in quality assurance processes
Leadership skills to manage team performance
Ability to oversee daily QA activities for print and mail production teams
Experience in hiring, training, performance appraisals, and pay reviews for 7-10 employees
Knowledge of Total Quality Management (TQM) programs and process improvement initiatives
Ability to create and maintain quality improvement roadmaps and baseline performance parameters
Experience in coordinating cross-functional efforts to ensure high-quality services
Ability to educate and coach team members on technical skills, soft skills, and business domain knowledge
Experience in preparing and delivering program communications, training plans, and reward systems
Ability to support transitions, hiring needs, and compliance with company policies and standards
Strong analytical and problem-solving skills to identify issues and implement improvements
Excellent verbal and written communication skills for team coaching and cross-functional collaboration
Strong planning and prioritization skills to manage multiple projects and deadlines
Proficiency in QA software, reporting tools, and MS Office Suite
Availability for Saturday check-ins and occasional on-site visits
Benefits
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
Founded in 1998
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase