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Ricoh USA, Inc. · 4 weeks ago

Supervisor II, Dispatch

Bethlehem, PA, United States

Full-time

Onsite

Mid, Senior Level

$68K/yr - $70K/yr

5+ years exp

Ricoh USA, Inc. is a leading provider of technology and services that enhance business productivity. They are seeking a Supervisor II for their Dispatch team, responsible for planning and managing dispatch functions, ensuring customer satisfaction, and leading a team of dispatchers.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Responsible for planning and managing dispatch functions and ensures work is completed to satisfy customers and meet department goals

Effectively recruits, interviews, and selects staff as needed

Ensures Dispatch personnel are properly trained in all tasks and duties

Provides mentoring and assistance to Dispatchers on a broad range of operational and systems problems

Steps in to handle escalated issue resolution and to provide VIP customer service

Develops and supports cost control, productivity, and quality standards for assigned functional area. Looks for opportunities to streamline processes and improve team efficiency

Ensures all OSHA and company safety and security standards and guidelines are adhered to

Approves employee timesheets and reviews/approved time off requests to ensure proper task coverage

Completes employee performance reviews and initiates corrective or disciplinary action as required

Identifies and supports the development of employee skills for advancement opportunities

Communicates with and supports internal and external customers and 3PL partners

Ensures that all paperwork is controlled and properly processed/communicated internally and externally

Runs reports and acts on the data included in them to maintain customer satisfaction

Serves as backup for the Dispatch team as absences and volume increases require it

Provides support to the Implementation Manager on large deals

Performs other duties as assigned

Qualification

Ricoh dispatching experienceDescartes knowledgeOracle knowledgeMicrosoft Office proficiencyRoute optimizationCustomer service skillsProblem solving skillsTeamwork abilityLeadership skillsCommunication skills

Required

High school diploma or equivalent education

Minimum 5 years of Ricoh dispatching and or scheduling experience, or equivalent

Has extensive knowledge of the Ricoh dispatching and or scheduling processes, including Descartes and Oracle

Proficiency in Microsoft Word, Excel, PowerPoint

Basic understanding of route optimization

Customer First orientation

Strong customer service and training skills

Problem solving skills

Ability to multitask

Ability to work in a team environment

Ability to interact professionally at all levels internally and externally

Ability to follow all facility security and safety rules

Demonstrates system and process troubleshooting skills to identify, communicate, and correct issues

Demonstrates organizational knowledge and the role of the RFC in the overall processes at Ricoh

Must possess excellent leadership skills

Must exhibit excellent verbal and written communication skills

Demonstrates good time management skills

Good analytical and math skills

Adheres to Ricoh Code of Ethics

Basic knowledge of FMCSA; Hours of Service rules

Preferred

2- or 4-year degree preferred

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)