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WM · 1 month ago

Inside Sales Supervisor, Florida Support

499 S GLOSTER ST STE B2, TUPELO, MS, 38801, US

Full-time

Onsite

Senior Level

5+ years exp

WM is a company seeking an Inside Sales Supervisor to oversee their sales team in the Florida Market Area. The role involves managing account executives, refining sales processes, and ensuring customer satisfaction while achieving revenue goals.

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Responsibilities

Work with the Florida Market Area to establish and or refine sales and retention processes. These processes would include: Call Flow, MAS Cancellation Ticket Process, Communication protocol between sales team and the Florida MA. Tracking and reporting procedures, etc

Establish and or refine Coaching and Training Protocol. This would include: Daily, weekly, and monthly training regiments for individual reps as well as the team. Coaching should consist of desk side activity as well as remote listening and performance measurement

Assist in the implementation and ongoing development of the Account Executive team

Generates revenue by retaining existing customers and executing the Area's Sales & Marketing Plan to achieve revenue goals by sales channel ensuring internal revenue growth through additional services and maintaining profitability on retained accounts

Maintains and reinforces the corporate sales strategy and design with the Retention Team

Handle any escalated customer calls. These calls may include when a customer requests to speak with a Supervisor or with any other customer call

Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Inside Sales Manager to help resolve unique customer issues/concerns

Supervises activities of the Account Executive department. Ensures team members meet or exceed goals for cancellations, new sales, proactive retention, pricing, service upgrades, referral generation and productivity, along with other possible metrics as defined by the position of an Account Executive

Forecasts and recruits qualified candidates for available and/or upgraded inside sales positions

Maintains an ongoing training, coaching and mentoring program to upgrade the skills of assigned sales personnel and develop their opportunities for promotion, if available

Establishes and maintains an ongoing proactive account retention program, which includes meeting customer retention goals

Works with the Inside Sales Manager to communicate and effectively manage the Area's price increase strategies including meeting price increase goals

Effectively maintains and ensures the use of WM sales tools (i.e. SalesForce, MAS, Pricing Tools, etc.). Ensures that the entire Sales Team is well trained in the use of these tools

Analyze net new business trends and recommends corrective actions

Provides industry knowledge and interpretation of regulations to staff and customers

Participates in and takes ownership of municipal account retention when and if required

Regularly meets with customer executives to ensure client needs are met and expectations exceeded

Qualification

Sales management experienceTeam supervisionCustomer retention strategiesSales training developmentSalesforce proficiencyCommunication skillsLeadership qualities

Required

Bachelor's Degree (accredited) in Sales/Marketing, Business Administration or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and 5 years of relevant inside sales leadership experience

5 years of relevant inside sales leadership work experience (in addition to education requirement)

Internal applicants should have demonstrated leadership qualities on their current team in order to be considered