United Rentals Europe · 3 weeks ago
Inside Sales Rep - Reservations
Charlotte, NC, USA
Full-time
Hybrid
Entry Level
1+ years expUnited Rentals is the world’s largest equipment rental provider, offering great opportunities for career growth. The Inside Sales Rep will be responsible for answering inbound calls related to equipment rentals, creating reservations and quotes, and providing exceptional customer service to both internal and external clients.
Retail
Responsibilities
Answer Inbound calls with the ability to understand, find & recommend equipment needed for the customer’s job. Identify and qualify an equipment request to ensure it will suit the customer's requirements
Accurately capture all information (required or additional) pertaining to a complete reservation
Use of computer systems including, but not limited to, Reservation, Phone Log, and quote function. Create and maintain accurate notes in Salesforce, MyInbox, and Reservation systems to ensure seamless handoffs and customer continuity
Communicate to a customer any terms/conditions applying to a request
Convert inquiries & quotes to reservations in compliance with company policies. Up-sell customers when applicable
Identify options for substitutions when desired equipment is not available
Negotiate prices on equipment rentals in accordance with pricing policies and procedures
Coordinate with all inside and outside branch staff to ensure customer satisfaction. Work closely with field partners to serve our customers
Identify leads for new business and communicate to the appropriate field personnel
Meet established service levels and performance expectations, including answer times, response times, accuracy, and call quality
Communicate clearly and professionally in both verbal and written channels, adjusting tone based on customer needs. Create a positive and consistent customer service experience
Use problem-solving skills to clarify requests and recommend the best solutions
Participate in regular coaching and development discussions to support continuous improvement and skill growth
Other duties as assigned
Qualification
Required
High School diploma or equivalent combination of education and experience
Minimum 1-2 years inside sales experience focused on lead generation, preferably in a construction related industry
Strong customer service and verbal/written communication skills are essential
Proficient in current business software/operating systems, MS Office and strong computer/typing skills
Team player with excellent interpersonal skills
Independent, self-starter with strong self-imposed structure
Strong sense of urgency, multi-tasking and organizational skills
Must have clear and pleasant phone demeanor
Flexible and ability to deal with a high volume of tasks, stressful and sometimes unfamiliar situations
Attend and complete a four-week in-person new hire training
Preferred
Bachelor's degree preferred
Knowledge and sales of construction equipment (preferred)
Benefits
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Company
United Rentals Europe
United Rentals Europe is the industry leader in the European Fluid, Power and Tool solutions market.
Founded in 2006Zevenbergschen Hoek, Noord-Brabant, NL
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase