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HP · 1 month ago

Customer Retention & Sales Solutions Specialist

Spring, Texas, United States of America

Full-time

Onsite

Mid, Senior Level

4+ years exp

HP is a leading technology company, and they are seeking a Customer Retention & Sales Solutions Specialist. This role involves managing the renewal process for Managed Print Services and Managed Device Services accounts, focusing on contract value, profitability, and customer retention.

ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Identify and track expiring contracts based on predefined timing thresholds (e.g., 18–24 months before expiry for high-value deals)

Manage renewal forecast for Enterprise and Public Sector accounts (T-24 to T-18 months) and ensure proactive engagement

Perform data analytics on current customer spend and adoption/deployment against existing managed services contracts and new renewal opportunity Total Contract Value (TCV)

Analyze and report summary TCV/Opportunity data for all pipeline deals and update weekly won deals in tracking tools for senior leadership

Develop renewal plans and roadmaps in alignment with customer needs

Collaborate with Customer Success, Pursuit and Sales to jointly conduct renewal vs. extension assessments and Go/No-Go evaluations

Interacts with internal and external teams to support proposal creation, including response support for requests for proposals (RFPs)

Participates in communication efforts, including client interactions, sales meetings, and internal updates

Log and manage renewal opportunities in HP Dynamics to maintain pipeline visibility

Source detailed data to assess renewal viability

Create and package renewal deal evaluations, ensuring alignment with customer and business priorities

Develop Win Strategy & Value-Added Services (VAS) Plan and conduct account health risk assessments

Engage Pursuit teams when applicable and ensure the right resources are assigned

Opportunity costing and deal assurance for competitive pricing, including quote generation and review

Bid approvals via Business Assurance (BA SOAR) when necessary

Contract negotiations, mitigating risk where possible

Internal Terms & Conditions approval and compliance with SOAR requirements

SSOW/RFP/Contract execution and manage customer signatures

Qualification

Managed Services experienceDeal structuringContract negotiationStakeholder managementHP Dynamics proficiencyFinancial modelingMicrosoft ExcelCustomer Success ManagementResults OrientationLearning AgilityCustomer CentricityEffective Communication

Required

Strong experience in Managed Services, MPS, or MDS sales and renewals

Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management

Strong ability to collaborate cross-functionally with Customer Success, Sales, and Pursuit teams

Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting

Strategic thinking and problem-solving abilities in complex contract renewal scenarios

Ability to manage multiple renewal cycles simultaneously while maintaining high attention to detail

Preferred

Experience in enterprise sales, pursuit, or business development in the managed services industry

Knowledge of contracting processes, compliance, and deal assurance frameworks (e.g., SOAR, BA SOAR)

Strong analytical skills for financial modeling and renewal profitability analysis

Experience with financial modeling tools, including Power BI and similar applications

Advanced proficiency in Microsoft Excel for data analysis and financial modeling

Experience with Customer Account Reporting Database (CARD) and Deal Analysis and Reporting Tool (DART)

Company

HP

Glassdoor4.1

HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.

Founded in 1939

Palo Alto, California, USA

10001+ employees

http://www.hp.com

H1B Sponsorship

HP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (193)

2024 (187)

2023 (190)

2022 (200)

2021 (178)

2020 (183)

Funding

Current Stage

Public Company

Total Funding

$5.25B

Key Investors

U.S. Department of CommerceBerkshire Hathaway

2025-04-14Post Ipo Debt· $1B

2024-08-27Grant· $50M

2022-04-06Post Ipo Equity· $4.2B

Leadership Team

Alex Paranicas

Senior Director, Corporate Strategy

Andrew Bolwell

Chief Disrupter and Global Head of HP Tech Ventures