Salesforce · 1 week ago
Senior Readiness Architect, CIC Strategic Programs
United States
Full-time
Remote
Senior Level
$163K/yr - $224K/yr
5+ years expSalesforce is the #1 AI CRM, dedicated to driving customer success through innovation and collaboration. The Readiness Architect role focuses on ensuring launch readiness for high-impact product innovations across the Salesforce Cloud ecosystem, driving customer success by reducing operational risks and improving stakeholder alignment.
Artificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Proactively identify the scope, complexity, and risks of prioritized, high-impact product innovation (or “Big Bets”) across clouds — assessing upstream and downstream impacts to customers, operations, and internal teams
Lead Cross-Cloud Impact Assessment efforts, documenting criticality and scope to help calibrate readiness efforts, establish (and track) key dates and milestones, and align stakeholders across Customer Success teams
Assess the broader business impact of each launch, including implications for go-to-market strategy, pricing and packaging decisions, in addition to Success Plan coverage, offers and related entitlements
Aggregate program data, feedback, and business insights across teams to identify emerging risks, inform cross-functional decision-making, and ensure a holistic understanding of the end-to-end launch landscape
Co-Develop integrated plans for enablement, documentation, and customer communications, maximizing the effectiveness of every touchpoint required for successful adoption of high-risk launches
Align efforts to established standards and best practices to ensure effective cross-functional collaboration, executive visibility, and accountability for achieving launch goals
Partner with Cloud Success to represent the customer perspective by ensuring all launch readiness requirements—including operational needs, enablement gaps, and adoption considerations—are captured, validated, and addressed in accordance with the launch timeline
Establish clear milestones, risks, and success measures for strategic program motions, driving accountability, ensuring early escalation of issues, and enabling data-driven readiness decisions
Qualification
Required
5+ years of experience in a Customer Success or Product Management individual contributor role in the SaaS industry
Hands-on experience working across high-complexity Salesforce products, including deep understanding of Success Plans, Core product suite and emerging AI capabilities and mapping them to operational launch readiness needs
Experience conducting structured business analysis — identifying customer adoption challenges, process gaps, and operational impacts, and translating findings into clear, actionable recommendations
Demonstrated end-to-end experience driving release or readiness motions, ideally in a product, operations or customer-facing environment
Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives
Has held positions requiring interaction with both technical and non-technical stakeholders across different functions
Understands and can translate customer use cases to technical and functional requirements
Strong oral and written communication skills
Proven record of presenting to and updating internal and external stakeholders, including executive personas
Ability to synthesize a broad array of information—including data and insights across the Salesforce ecosystem—identify themes and trends, and translate findings into actionable plans that drive meaningful business outcomes
Can apply domain and product knowledge to influence product leaders' priorities and design decisions
Steps up to conflicts, seeing them as opportunities
Makes good decisions based upon a mixture of analysis, experience, and judgment
Can negotiate skillfully in tough situations with both internal and external groups
Has a bias for action and can manage through ambiguity to drive collaboration and informed decision making to achieve goals and deliverables
Ability to aggregate and analyze both quantitative and qualitative data, identify trends and insights, and draw actionable conclusions that consider downstream impacts to customers, internal teams, and business outcomes
Ability to partner across multiple teams (Customer Success, T&P, GTM, Operations) to align priorities, ensure readiness, and drive coordinated execution of high-visibility launches
Understands broader business implications of product launches, including Success Plans, pricing & packaging, and overall customer impact
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
CEO & Chairperson, Salesforce India and South Asia
Marc Benioff
Chair & CEO
Recent News
2026-01-08
2026-01-07
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