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Intact Insurance Specialty Solutions · 12 hours ago

Underwriting Support Supervisor - Life Sciences (Hybrid or West Coast Remote)

Anaheim, CA

Full-time

Hybrid

Entry, Mid Level

$71K/yr - $100K/yr

2+ years exp

Intact Insurance Specialty Solutions is dedicated to helping businesses prosper and be resilient. They are seeking an Underwriting Support Supervisor to manage the underwriting support staff and ensure prompt service, while also implementing quality control procedures and staff training.

FinanceFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Determines day-to day priorities and assigns workload to staff to maximize productivity and quality in support of Underwriters. Monitors work progress and reassigns work and personnel as required. Ensures service levels are achieved by continuous monitoring of available staff and transaction volumes. Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met

Supervises day to day underwriting support staff functions. This includes recommendations for all aspects of performance management, including but not limited to staffing selection, goal setting, skill assessment, performance appraisals, training and development

Resolves processing and billing questions on underwriting transactions within multiple systems. Researches, documents and reports system problems to IT via service logs for resolution. Develops and implements standardized processing procedures

Creates and implements quality control procedures and monitors adherence to Underwriting guidelines through audits and reports. Reviews work on processing system for accuracy and completeness. Monitors staff for accuracy and established customer service standards

Identifies trends and develops plans for eliminating causes of recurring errors. Works with Underwriters to develop, implement, and assess effectiveness of workflow and associated procedures. Implements workflow changes as needed, to maximize team effectiveness

Identifies skill gaps of staff and establishes appropriate training needs. Works with management to recognize future needs of the organization and plans development of staff to meet those needs. Develops and delivers effective training and cross-training plans as needed

Qualification

Underwriting SupportSupervisory ExperienceQuality Control ProceduresTrainingDevelopmentBachelor's DegreeOperations Center ExperienceProblem ResolutionCommunication SkillsTeam Collaboration