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CardWorks · 1 day ago

Team Leader Rec Lending Collections

South Jordan, UT

Full-time

Onsite

Mid Level

3+ years exp

CardWorks is a diversified consumer finance service provider that focuses on building meaningful relationships with consumers and clients. The Team Leader for Recreational Lending Collections is responsible for leading a team of Collections Specialists, ensuring that collection goals are met while providing coaching and support to the staff.

Financial Services

Responsibilities

Leads and supports a team of Collections Specialists to ensure delinquency, call quality, and productivity goals are met

Monitors daily workflow and reallocates work as needed to maintain balanced coverage and timely follow up

Keeps Collections Management informed of portfolio performance, emerging trends, and any issues impacting results

Pulls and reviews reports including call tracking and agent productivity reports to support decision making and drive team performance

Assists with collector responsibilities as needed to support service levels or during periods of high volume

Reviews and updates customer credit bureau information through the eOSCAR AUD process in accordance with CDIA requirements

Ensures all required outreach, including daily calls and mandated notices (Right to Cure, Notice of Default, dispute letter response), are completed and sent accurately and on time

Supports repossession, deficiency, and legal processes by reviewing documentation, escalating cases appropriately, and ensuring compliance with internal procedures

Provides ongoing coaching, feedback, and motivation to staff to support performance, development, and adherence to collection standards

Participates in the interview and selection process for Collector openings

Trains new hires and contributes to continuing education efforts for the Collections team

Partners with management to identify operational improvements and contribute to departmental process enhancements

Performs other duties as assigned

Qualification

Banking experienceCollections experienceCollection lawsNegotiation skillsCommunication skillsWork under stressProfessional demeanorOrganizational skillsEffective oral communicationEffective written communication

Required

High School Diploma or equivalent education required

Three (3) years of banking/collections experience required, preferably within consumer lending, auto/recreational lending, or a similar portfolio

Excellent communication skills

Proven negotiation skills

Professional demeanor

Highly organized

Ability to work under moderate amount of stress

Understanding of collection nuances in a sub-prime field

Knowledge of federal and state collection laws

Effective oral and written communications skills

Working knowledge of computer software related to specific job requirements

Ability to comply with all policies and procedures as outlined by management

Knowledge of all state and federal collection laws and procedures

Preferred

Associate's or Bachelor's degree preferred

Prior experience in sub-prime or near-prime lending environments preferred

Benefits

Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition