Sprinklr · 4 hours ago
Vice President - Professional Services, Head of Strategy and Operations
Austin, TX
Full-time
Onsite
Director/Executive
$215K/yr - $358K/yr
15+ years expSprinklr is the definitive, AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale. The Vice President of Professional Services is responsible for shaping and executing the overall strategy, driving operational excellence, and serving as Head of Strategy and Operations, ensuring alignment of priorities and execution across the business.
Advertising PlatformsAnalyticsCloud ComputingEnterprise SoftwareSocial MediaSocial Media ManagementSoftware
Responsibilities
Define and implement the vision and long-term strategy for the Professional Services organization in alignment with SaaS business models
Partner with the SVP of Professional Services and executive leadership to align services strategy with overall company goals and global expansion priorities
Identify market trends, customer needs, and competitive dynamics to inform strategic direction
Lead day-to-day operations of the Professional Services team, ensuring efficiency, scalability, and quality delivery across global markets
Establish and monitor KPIs, metrics, and dashboards to track performance and drive continuous improvement
Lead the development of process excellence operations to ensure cross functional and global consistency of delivery and operational execution
Build and enforce repeatable processes that support predictable, high-quality service delivery in a SaaS environment
Serve as Head of Strategy and Operations to the SVP of Professional Services, ensuring alignment of priorities, initiatives, and communications across the organization
Drive executive-level reporting, board materials, and strategic communications
Coordinate cross-functional initiatives, ensuring operational execution matches strategic intent
Act as a trusted advisor to the SVP, providing insight, structure, and accountability
Build strong relationships with key stakeholders, ensuring satisfaction and long-term partnerships
Oversee the design and delivery of service offerings that meet client needs and exceed expectations
Champion organizational transformation by driving adoption of new processes, tools, and operating models
Lead change management initiatives to ensure teams embrace innovation and continuous improvement
Foster a culture of accountability, adaptability, and data-driven decision-making
Inspire, mentor, and develop a high-performing Professional Services team across multiple geographies
Recruit and retain top talent, ensuring diversity and inclusion across the organization
Foster collaboration and innovation across global teams
Qualification
Required
15+ years of experience in professional services, consulting, or related leadership roles, with significant tenure in global SaaS or software companies
Proven track record of building and scaling service organizations in fast-paced, subscription-based environments
Strong background in strategy development, operational management, and executive leadership
Demonstrated expertise in process design, metrics-driven management, and leading organizational change
Experience serving as Head of Strategy and Operations or in a role requiring executive-level coordination and influence
Exceptional communication, negotiation, and stakeholder management skills
Benefits
Voluntary healthcare coverage
Paid time off
Open Mentoring Program
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Sprinklr
Sprinklr provides enterprise software for customer experience management.
1001-5000 employees
H1B Sponsorship
Sprinklr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (9)
2023 (13)
2022 (12)
2021 (16)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$429MKey Investors
Hellman & FriedmanTemasek HoldingsICONIQ Growth
2021-06-23IPO
2020-09-09Private Equity· $200M
2017-06-23Secondary Market
Leadership Team
Amitabh Misra
CTO
Manish Sarin
Chief Financial Officer
Recent News
2025-12-18
2025-12-18
2025-12-18
Company data provided by crunchbase