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TE Connectivity · 3 weeks ago

CUSTOMER SERVICE SPECIALIST II- REMOTE

United States

Full-time

Remote

Mid Level

$55K/yr - $84K/yr

3+ years exp

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Customer Service Specialist II will combine frontline customer service expertise with strategic inside sales operations, ensuring effective communication and issue resolution while promoting sales engagement.

AutomotiveElectrical DistributionHardwareManufacturingSoftware

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary contact for customer interactions via phone, and email

Resolve customer inquiries and complaints efficiently, ensuring high satisfaction and loyalty

Identify opportunities by understanding customer needs and promoting suitable solutions. Understanding the customers forecast with alignment with the account manager

Collaborate with field sales and internal departments to coordinate strategies and ensure seamless order fulfillment

Manage order processing, quotations, and contract administration with accuracy

Provide expert guidance on product features, pricing, and availability

Deliver onboarding support and training to new customers

Monitor and report via KPI metrics, and customer feedback

Maintain detailed records of customer interactions and transactions

Support transactional tasks related to order-to-cash flow and RMA processes

Ensure responses follow approved company guidelines and consumer laws

Contribute to team KPIs and continuous improvement initiatives

Qualification

CRM systemsCustomer service experienceBachelor’s degreeProblem-solving skillsAnalytical thinkingCommunication skillsOrganizational skillsTime managementTeamwork