Capital One · 3 weeks ago
Principal Associate, Sentry Shift Supervisor, Global Security Operations Center
Glen Allen, VA
Full-time
Onsite
Senior Level, Lead/Staff
$93K/yr - $107K/yr
3+ years expCapital One is a company that aims to bring ingenuity, simplicity, and humanity to the financial industry. They are seeking a Principal Associate, Sentry Shift Supervisor to lead a dedicated shift in their Security Operations Center, ensuring the safety and security of employees and assets while managing a team responsible for emergency response and incident monitoring.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers
Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers
In coordination with Sentry manager, create engagement opportunities for teammates across and within shifts (e.g. recognition events, volunteer/community impact experiences)
Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises
Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners
Continuously look for ways to simplify and improve processes and escalate process gaps
Keep abreast of current and emerging threats and trends across the Capital One footprint
Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls
Support project managers on new install and projects involving security monitoring, including testing of the systems
Support investigations of critical incidents across the Capital One footprint as directed
May proxy for the Sentry manager and/or support other shifts
May lead cross-team initiatives or participate in wider team workstreams
Other administrative tasks as deemed necessary by Sentry manager
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 2 years of experience managing people in an emergency or security operations center
At least 2 years of experience managing people in a crisis or call center setting
At least 1 year of experience with Google for Business suite applications
Preferred
Bachelor's degree or military experience
3+ years of experience managing people in an emergency or security operations center
3+ years of experience managing people in a crisis or call center setting
3+ years of experience with security technology systems and emergency communication operations
1+ year of experience in intelligence gathering, assessment and reporting
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-11
2026-01-11
Business Standard India
2026-01-11
Company data provided by crunchbase