New York Mets · 1 month ago
Guest Service Representative
Citi Field – Queens, New York
Full-time
Onsite
New Grad, Entry Level
$19.20/hr - $19.20/hrThe New York Mets are looking for seasonal hourly members for their Guest Service Representative team. GSRs are responsible for greeting and directing Guests to their seating areas, assisting with questions, and enhancing the overall gameday experience.
AssociationBaseballSports
Responsibilities
Politely request all Guests tickets to uphold seat integrity in the ballpark
Request that ticketed Guests trying to enter the aisle to wait for a stoppage in play before they do so. When working at the top of a section, it is your job to politely ask Guests to keep moving while in the aisles to avoid congestion and blocking the view of other Guests
Greet and welcome Guests as they approach you – don’t wait for them to ask you for assistance – be sure to make eye contact and smile!
Assist all Guests with any questions they may have – this requires you to build a thorough knowledge of the Citi Field layout with assistance from our Staff Handbook that is a required part of your uniform each day
As you work your post, be alert to any Guest that may need additional assistance
Remain vigilant in observing your section for any behavior that violates the Guest Code of Conduct
Be attentive to guests in ADA sections at the front or back of each section. Making sure all guests within that section are ticketed and finding a staff member with a radio if they may need wheelchair assistance
At the end of the event, it is your job to thank people for coming out to the ballpark. During this time please smile, approach guests to inquire if they need any assistance and look for items in the seating area that may have been left behind by Guests and turn them in to your Supervisor, the Building Command Center or Lost and Found Office
Qualification
Required
Must be a member of Local 176 Licensed Ushers and Ticket Takers Union
A flexible schedule for nights, weekends and holidays during the baseball season with a required availability for 2026 in-person training dates in March
Punctuality is key for this position, including being on-time for roll call, responding to homestand scheduling forms and reporting back from break in a timely fashion
Display excitement and proactively engaging in conversation with every guest in attendance to create lifelong memories
GSRs must understand how to read tickets (ticket location/club access etc.) and will attend technology training if deemed necessary by the employer
Company
New York Mets
New York Mets is a national baseball team that competes in major league baseball as a member of the national league east division.
Founded in 1962
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lauren Hurvitz
Senior Vice President of Communications
Ben Hansen
Senior Director, Performance Technology & Baseball Products
Recent News
Sports Business Journal
2026-01-16
WSJ.com: US Business
2025-12-16
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