Benchmark Hospitality at DU · 1 month ago
Director of Rooms Operations
OKANA Resort & Indoor Waterpark
Full-time
Onsite
Director/Executive
8+ years expBenchmark Hospitality at DU is dedicated to fostering a supportive and inclusive work environment. The Director of Rooms Operations will oversee the day-to-day performance of the resort’s Front Desk, Housekeeping, Reservations, and Parking teams, ensuring operational excellence and exceptional guest experiences.
Hospitality
Responsibilities
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Ensure appearance standards are maintained
Maintain work areas neat and organized
Manage hotel rooms division to ensure efficient and profitable operation
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures
Answer guest complaints and resolve problems
Assist in maintaining high safety awareness
Attend required meetings
Complete other duties as assigned by supervisor to include cross training
Delegate authority and assign responsibilities to department managers
Establish standards for performance, service, room rates and advertising
Inspect guestrooms, public areas for cleanliness and appearance
Allocate funds, authorize expenditures
Assist in managing attrition
Assist in planning budgets for all departments
Conduct performance appraisals
Facilitate rooms division meetings
Maintain inventory control procedures
Maintain MSDS control procedures for chemicals according to OSHA requirements
Produce monthly forecast of revenues, profitability
Oversee hotel in the absence of the General Manager
Prepare quarterly plans and actions
Prepare yearly revenue/expense projection, rolling forecast
Shop the competition annually
Other duties as assigned by GM
Qualification
Required
Bachelor's degree, preferably in Hospitality Management plus a minimum of 8 years of progressive growth in the Rooms Division operations
Excellent communicator, including written skills and the ability to speak in front of large groups of people
Competent leadership skills focused on directing and mentoring all departments towards achieving the resort's customer service objectives
Working knowledge of all departments in the hotel
Experience to fill in for the Resort General Manager when needed
Experience in preparing hotel forecasts and working knowledge of all computer systems used to prepare and report financial results
Team player mindset that works closely with and supports all resort Division Heads and their teams
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Competitive wages
People-first culture
Growth opportunities
Festive environment
Perks & discounts
Company
Benchmark Hospitality at DU
Benchmark Hospitality is a hospitality management company that manages over 50 properties across the USA and international.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase