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Affinity Hospice · 1 month ago

Office Manager- Canton/Rome

Rome, GA

Full-time

Onsite

Mid Level

Affinity Hospice is one of the fastest growing, privately held hospice organizations in the country. The Office Manager is responsible for overseeing daily office operations within a hospice setting, ensuring efficiency, compliance, and exceptional service.

Health Care

Responsibilities

Provide exceptional service to patients, families, referral sources, coworkers, and other stakeholders

Assist team members as needed to maintain high service standards

Demonstrate professional telephone etiquette, answering and directing calls promptly

Welcome and assist guests in a courteous manner

Manage incoming, outgoing, and interoffice mail

Perform administrative tasks, including typing, faxing, and copying

Partner with the Human Resources on and branch support/needs

Input billing data into the computer system

Order and maintain accurate records of medical equipment and supplies

Ensure clinical records comply with policies, state, federal, and ACHC regulations

Protect the confidentiality of patients and organizational information

Forward copies of clinical records to authorized personnel as per policy

Conduct routine administrative record audits and report findings to the education and compliance department/agency leadership

Monitor and follow up on missing or incomplete documentation, including unsigned physician orders, plans of care, face to face documentation

Escalate efforts to obtain missing documentation based on the outstanding length of time and keep leadership informed

Provide basic IT support for staff

Communicate updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed

Track and record staff PTO

Maintain records of admissions, discharges, IDTs, certification, and recertification for all branch staff members

Assist with audits of patient information as needed

Keep accurate mailing lists of employees, patients, volunteers, medical directors, physicians, and nursing facilities, updating the Corporate Office as necessary

Participate in community activities such as health fairs, conventions, and education programs as assigned

Perform other duties as assigned to support department goals and initiatives