Roswell Park Comprehensive Cancer Center · 2 weeks ago
Network Systems Specialist I - Voice & Access Layer Engineer
Buffalo, NY
Full-time
Onsite
Entry, Mid Level
$91K/yr - $91K/yr
2+ years expRoswell Park Comprehensive Cancer Center is seeking a highly skilled Voice & Access Layer Engineer to join their dynamic IT Infrastructure team. This role focuses on delivering reliable, scalable, and secure enterprise voice and network services across a large healthcare campus and multiple remote sites, with responsibilities including administration and configuration of various communication systems and network infrastructure.
Hospital & Health Care
Responsibilities
Administer, configure, and support Cisco Unified Communications Manager (CUCM), UCCX contact center, Unity voicemail, dial plans, endpoints, and call flows
Support Calabrio Call Recording, Auto Attendant, Veriphy call reporting, and RightFax enterprise fax, including routing rules, DID assignments, fax over IP performance, and troubleshooting
Manage SIP trunking, PRI gateways, QoS policies, and failover strategies for highly available voice operations
Diagnose and resolve complex voice quality, call routing, codec, and fax transmission issues across multi-site environments
Administer and support Juniper EX/QFX switch infrastructure, including VLANs, trunking, PoE, port security, and access-layer network configuration
Support Juniper Mist wireless, including AP provisioning, RF optimization, SSID configuration, analytics-driven tuning, and guest/BYOD segmentation
Provide Tier-3 escalation support for telecom and access network incidents, change requests, and service restorations
Maintain accurate documentation, network diagrams, call flow maps, routing tables, and system configuration records
Participate in capacity planning, system upgrades, lifecycle refreshes, and continuous improvement initiatives
Collaborate with internal IT teams, vendors, and business units to support reliable communication services
Deliver outstanding customer service to clinical and administrative users in a 24/7 mission-critical environment
Mentor junior network/voice team members and drive process improvements
Utilize ITIL/ServiceNow for incident, problem, and change management
Qualification
Required
Master's degree and the equivalent of two (2) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
Bachelor's degree and the equivalent of two (2) years of full-time experience as a Network Technician at Roswell Park Comprehensive Cancer Center; or
Bachelor's degree and the equivalent of four (4) of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
Associates degree and the equivalent of six (6) years of full‐time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
High School Diploma or High School Equivalency Diploma and the equivalent of eight (8) years of full‐time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices
Preferred
Experience working in healthcare or a 24/7 mission-critical support environment
Advanced UCCX scripting and call center routing design experience
Experience with packet capture and analysis tools such as Wireshark, RTMT, or similar
Professional certifications such as CCNA / CCNP Collaboration, JNCIA / JNCIS, CWNA, or equivalent real-world expertise
Company
Roswell Park Comprehensive Cancer Center
Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park.
1001-5000 employees
H1B Sponsorship
Roswell Park Comprehensive Cancer Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
David Hohn
CEO Emeritus
Paul Visco
VP/ CTO - Chief Technology Officer
Company data provided by crunchbase