Dunhill Professional Search & Government Solutions ยท 3 weeks ago
Computer Support Specialist II
Princeton, NJ
Full-time
Onsite
Senior Level
5+ years expDunhill Professional Search & Government Solutions is seeking a Computer Support Specialist II to provide advanced technical support for customer computing devices and IT assets. The role involves troubleshooting, maintenance, and support for both routine and specialized IT needs, ensuring reliable operations for staff across various environments.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Hannah Hayden
Responsibilities
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets
Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites
Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools
Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs
Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups
Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support
Qualification
Required
Bachelors degree or technical or trade school training preferred
5+ years experience
US Citizenship Required
Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance
Proficiency in supporting Apple devices and Microsoft-based environments
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards
Strong customer service and communication skills, with the ability to train and document processes for end-users
Flexibility to support off-site meetings and executive staff as required
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements
Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services
Company
Dunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is an executive search and management recruiting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase