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The ICEE Company · 3 weeks ago

Credit and Collections Manager

La Vergne, TN

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

7+ years exp

The ICEE Company, the World’s #1 frozen beverage brand, is seeking an ambitious and energetic self-starter to join their Finance team as a Credit and Collections Manager. This role is crucial in supporting the organization’s cash flow health and minimizing bad debt exposure by leading the Credit and Collections team and overseeing staff performance and processes.

Food and BeverageFood ProcessingSnack Food

Hiring Manager

Barbara Maier

Responsibilities

Recruit, train, develop, and manage Credit and Collection staff related to performance, goal setting, deductions/dispute management, and credit risk monitoring to foster team development, and a productive and compliant work environment

Review and implement strategies based on customer types, purchasing channels, invoicing requirements, and payment trends to optimize collector portfolio performance, and customer communication to maximize cashflow, reduce bad debt, reduce DSO and strengthen customer relationships based on interface and alignment with CFO and key stakeholders

Collaborate with senior management and cross-functional teams to accelerate resolution of invoice deduction/disputes, and payment trends in accordance with company sales promotions, contractual rebates, and invoicing requirements

Oversee the credit risk evaluation of new and existing customers by evaluating financial statements, trade references, and industry reports to determine and adjust credit limits in compliance with established company credit policies, customers financial risk, and payment performance

Ensure compliance with internal financial accounting procedures and policies, SOX controls, and local/state/federal laws relevant to credit and collection practices

Assist Finance Controlling and Accounting in the analysis and recommendation of month end reserves relating to bad debt, cash discounts, returns, chargebacks, and rebates

Assist in planning, evaluating, implementing, and continuously improving all aspects of credit and collection functions and its processes

Manage bankruptcy filings and third-party collection placements including engagement with senior management to negotiate payments and finalize settlements

Ensure accurate collection efforts and dispute reasons are maintained in relevant tools and systems

Prepare reports on collection performance, KPI metrics, and outstanding debts to senior management and sales for informed decision making and risk mitigation actions

Qualification

Credit risk evaluationCreditCollections policiesJD Edwards ERPFinancial analysisExcel proficiencyCustomer serviceLeadership skillsAnalytical skillsTime managementProblem-solvingCommunication skills

Required

Strong leadership skills and proven ability to partner with business leadership, build relationships, and support change management initiatives to strengthen profitability and process optimization

Excellent organization and time management skills

Highly motivated, highly organized, diligent, creative, and self-starter

Excellent technical, analytical, and problem-solving skills

Continuous improvement with high attention to detail and a strong work ethic

Excellent verbal and written communication skills with the ability to interact effectively with all team member levels within the Company

Strong management experience – the ability to lead, coach and train staff

Strong Knowledge of Credit and Collections policies and procedures

Commitment to Excellent Customer Service

Proficient with Excel including Pivot Tables, use of complex formulas, and power apps

BA/BS degree in Finance, Accounting, or related field ideal

Minimum 7 years of progressive management experience in a CPG, service or manufacturing industry of appropriate scale and complexity

Proven experience, certifications or specialized training in credit financial analysis

High level of competency in Microsoft tools with focused skills in using Excel macros, automation applications, and project management

Proven experience in partnering with senior leadership to develop and implement credit and collection policies and procedures across varying divisions and departments required

Preferred

JD Edwards ERP system knowledge is preferred

Practiced knowledge in managing complex dispute/deduction customer portfolios based on multi-faceted discounts, rebates, short-shipments, and distributor selling relationships preferred

Background in providing support services involving multi-branch or multi-entity environments ideal

Knowledge and background in managing EDI and customer invoicing requirement portals

Experience in designing and implementing AR automation tools