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Coaction Global · 1 month ago

Team Lead, Claim Operations

Morristown, NJ

Full-time

Hybrid

Mid, Senior Level

$59K/yr - $81K/yr

Coaction Global is a unique mix of leaders, achievers, thinkers, and team players focused on redefining insurance for their clients. As a Team Lead in the Claim Operations Department, you will oversee the team, improve processes, and ensure high-quality service delivery while fostering a culture of accountability and innovation.

Commercial InsuranceFinanceFinancial ServicesInsuranceInsurTechProperty Insurance

Comp. & Benefits

Responsibilities

Ensure processes and procedures are continuously improved upon and service level agreements and production / performance standards are delivered in an efficient and professional manner

Support project plans, timelines, and deliverables for all Claim Operations assignments

Deliver upon expectations, quality, training, and development of staff including contingencies

Assign work to Claim Operations staff and re-adjusts work as needed to meet performance standards

Creates metric reports and continuously evaluates efficiency and staff needs

Design and implement training programs tailored to the specific needs of the team members can help enhance their skills, improve efficiency, and ensure consistency in processes and procedures

Track individual team members work output & coaches team members on production and quality matters

Act as a point of escalation for complex issues or customer complaints, providing guidance and support to resolve issues effectively and maintain customer satisfaction

Encourage team members to propose innovative ideas and solutions to streamline processes, improve efficiency, and enhance customer experience within the Claim Operations department

Conduct periodic team performance reviews

Foster a culture of accountability and ownership among team members by setting clear expectations, providing regular feedback, and recognizing and rewarding performance excellence

Qualification

Claim support experienceMicrosoft OfficeLeadership experienceImagerightAnalytical skillsCommunication skillsOrganizational skillsConflict resolution

Required

College degree preferred

Prior claim support experience including but not limited to FNOL, Payment processing etc

Solid planning and organizational skills: time management, prioritization & attention to detail

Demonstrated ability to work at high levels of productivity and quality

Strong verbal & written communication skills

Analytical skills to identify, gather, and organize information

Knowledge of Microsoft Office and Imageright required

Ability to create a positive team environment and successfully coordinate the activities of a work unit

Ability to drive performance to achieve results

Prior experience in a leadership or supervisory role, even in a non-claim-specific capacity, demonstrates the ability to lead, motivate, and develop team members

Proficiency in resolving conflicts and addressing interpersonal issues within the team fosters a positive work environment and promotes collaboration