Intuit · 3 weeks ago
Group Manager, Business Systems Analysis - Customer Success Modern Operations
San Diego, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$206K/yr - $278K/yr
5+ years expIntuit is a leading financial software company, and they are seeking a Group Manager for their Business Systems Analysis team within the Customer Success organization. This role is responsible for driving AI-driven initiatives, leading a team of Business Systems Analysts, and ensuring operational excellence across various projects and processes.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management
Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines
Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning
Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps
Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey
Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities
Qualification
Required
Facilitate the configuration and requirements of software application capabilities to achieve speed and efficiency
Possess a detailed understanding of system and process interconnections, including how people and platforms interact
Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset
Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain
Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving)
Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas
Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy
Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders
Possess experience with AI technologies for process improvement and efficiency gains in BSA
Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment
Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels
Exhibit maturity, high judgment, negotiation skills, analytical talent
Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline
Preferred
An MBA or advanced degree is preferred
Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
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