BJ's Wholesale Club · 13 hours ago
Sr Regional IT Support Technician
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expBJ’s Wholesale Club is powered by a dedicated team of over 30,000 members who contribute to making a real impact daily. The Sr Regional IT Support Technician is responsible for delivering hands-on and remote technical support to ensure the reliability and performance of in-store technology, including POS systems and back-office applications, while collaborating with various teams to enhance operational efficiency.
E-CommerceRetailShopping
Responsibilities
Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations
Diagnose, troubleshoot, and resolve issues involving:
+ POS terminals, scanners, printers, and payment processing devices
+ Fuel station terminals, controllers, and related systems
+ Member-facing kiosks and self-checkout units
+ Store and fuel stations network connectivity (wired and wireless)
+ Inventory management and back-office applications
Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution
Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations
Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory
Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.)
Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments
Perform routine preventive maintenance to minimize downtime and extend the life of equipment
Ensure adherence to BJ’s security policies and PCI compliance standards
Assist with audits, and inventory tracking of IT assets, and accurate record-keeping
Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions
Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow
Provide training to in store associates on the proper use of hardware and applications as required
Qualification
Required
5+ years of experience supporting retail or fuel station technology environments
Working knowledge of POS hardware and software platforms (Toshiba or NCR POS preferred)
Working knowledge of fuel stations systems and terminals (Dresser Wayne, or similar)
Working knowledge of networking fundamentals (TCP/IP, wireless, VLANs)
Working knowledge of Windows operating systems and common retail applications
Proven troubleshooting, problem-solving and critical thinking skills in a multi-site environment
Valid driver's license with the ability to travel regionally 75% of the time with flexibility to travel beyond the assigned region 25% of the time
Preferred
Associate's degree in information technology or a related field preferred
Experience with remote support tools and ITSM/ticketing platforms (ServiceNow or similar solution)
Effective communication and interpersonal skills to work effectively with non-technical end users
Ability to prioritize workload and respond to urgent situations calmly and professionally
Familiarity with mobile device management (MDM) and barcode scanning technology (UPC-A, EAN-13, GS1, etc.)
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase