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Flagger Force · 5 days ago

Employee Services Specialist

Hummelstown, PA

Full-time

Onsite

Entry Level

1+ years exp

Flagger Force is an industry leader in traffic control, currently seeking an Employee Services Specialist. This role focuses on providing customer service to employees and supporting various corporate departments by acting as liaisons.

Real Estate

Responsibilities

Maintain an understanding of operational workings to be readily available to assist employees and build rapport

Investigate employee issues promptly and escalate as needed

Build trust with field employees by following up with issues and providing accurate answers

Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues

Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records

Assist employees with various technology requests and escalate issues as needed

Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments

Perform special projects as needed or assigned

Work collaboratively with all OSC, field management, and corporate departments

Attend company orientation and/or training programs

In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required