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Cano Health · 17 hours ago

Director, Operations

Pensacola, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Cano Health is committed to building the best primary care environment for patients and is seeking a Director of Operations to oversee all clinical and administrative aspects of their practice. This role is responsible for ensuring patient satisfaction, staff leadership, and managing operational success while adhering to performance metrics and revenue goals.

FitnessHealth CarePrimary and Urgent Care

Responsibilities

Oversees the day-to-day operations of the centers and ensures workflow at centers are being followed

Oversees the growth and ongoing operational success of the company’s business initiatives

Mentors and trains new and existing Health Center Managers to assure consistency of quality services and consistent workflow at the centers

This position provides leadership for quality and clinic staff in the development, implementation, measurement, and monitoring of strategic initiatives that assure that clinical quality outcomes are being met

Ensures compliance with established Standard Operating Procedures (SOP) for center operations and other disciplines

Distribute and review performance reports, financial reports, financial drill downs, and monthly roster

Coordinate training sessions for HEDIS, MRA, and Pharmacy Metrics, manage calendar and schedule meetings between provider and insurance Company

Conduct PCP appointment reconciliations to ensure members are seen at least once per quarter and are provided quality care. Ensures patients are seen in accordance with established protocols

Works with providers and Health Center Managers in the execution of high-quality cost effective clinical outcomes

Works closely with Health Center Managers and staff to continuously improve the safety, effectiveness, efficiency, patient-centeredness, quality, and timeliness of healthcare delivery

Answers operational questions and resolves issues coming from the medical centers

Assists in the development of new operating procedures and policies

Assists the training department with new franchisees and ongoing training using quality assurance metrices

Creates and analyzes reports to present to the Executive Team

Works in conjunction with Integrations in project deliverables with acquisitions and Denovos

Analyzes overall performance of the clinic, evaluates areas for improvement, makes corrections and provides feedback as a result of those changes

Supervise daily operations of all departments including order generation, help desk functions, mail pickup and delivery, and shipping and receiving

Provides direction and guidance to center managers in the day-to-day management of business operations needed to achieve performance targets

Works with procurement in making purchases and reconcile center expenses

Identifies problems in operations processes and ensure that they are resolved in a time-efficient manner

Participates in the budget process to ensure departments operate withing their approved budgets

Monitors, controls, and manages business operations to meet customer expectations and company goals

Manage key performance indicators: Clinical Outcome, Productivity, Utilization, Risk Management, Patient Satisfaction and Financials

Coordinates and manage project plans and schedule to ensure project delivery is within allotted budget and timelines

Maintains clear and accurate operations documents/procedures for reference purposes

Tests applications, follows up on pilots, collects feedback forms and reports on flaws and updates

Organize and monitor schedules at the centers to ensure deadlines are met

Trains staff and monitors the practice workflow

Provides support to all associates

Ensure that all associates demonstrate exceptional customer service and follow all company policies and procedures

Demonstrated negotiation and problem-solving skills

Robust skills in Microsoft Office software, including Word, Excel, PowerPoint, Access

Ability to meet project objectives within designated constraints

Ability to analyze cost and utilization data

Maintain excellent written and verbal communication with all internal and external customers

Assist with all contracting administration and projects, as needed

Qualification

Healthcare AdministrationHealthcare Industry KnowledgeMedical Insurance KnowledgeHIPAA KnowledgeBudget ManagementPerformance Metrics AnalysisStaff LeadershipMicrosoft OfficeBilingual (English/Spanish)Oral CommunicationProblem-Solving Skills