BJ's Wholesale Club · 15 hours ago
Closing Manager Full Time
Saratoga Springs, NY
Full-time
Onsite
Entry, Mid Level
$23.25/hr - $29/hr
2+ years expBJ's Wholesale Club is powered by a dedicated team of over 30,000 members, and they are seeking a Closing Manager to provide leadership and direction within the club. The role involves overseeing club performance, managing teams, and ensuring compliance with policies while delivering excellent service to members.
E-CommerceRetailShopping
Responsibilities
Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making
Lead through change: Model leadership competencies and act as a champion for growth
Communicate effectively: Provide teams with the information, direction, and support needed to succeed
Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable
Deliver results: Set clear expectations, follow up consistently, and drive execution
Develops Talent & Team: Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed
Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment
Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work
Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion
Create a safe and collaborative environment: Foster open communication and team trust
Recognize and retain top talent: Celebrate achievements and focus on career growth
Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club
Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience
Resolve concerns: Support team in resolving Member issues and delivering satisfaction
Maintain Club Standards: Consistently Delivering GOLD Standards in your club
Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role
Own end-of-day execution: Oversee Recovery, Utility, Perishables (Produce, Meat, Bakery, Deli, Dairy/Freezer), and overnight prep to ensure readiness for morning open
Lead by presence: Actively Walk the floor during closing hours to observe and engage with Members and team performance
Maintain GOLD Standards: Guarantee Greet, Anticipate, Appreciate (GAA) and Fast, Friendly, Full, Fresh, Clean experience until the last Member exits
Ensure full-functioning departments through close: Validate registers are open, perishable stations are attended, and service areas are operational through final Member transactions
Support issue resolution: Personally resolve or escalate evening Member concerns to ensure satisfaction
Drive in-stock and freshness: Monitor closing in-stocks, product rotation, culling, and merchandising in all areas—especially perishables
Conduct quality and date checks: Regularly inspect products for expiration dates and condition, removing any damaged or outdated items to uphold food safety standards
Enforce sanitation excellence: Confirm daily cleaning checklists, sweep logs, waste pulls, and safety procedures are completed
Manage Assistant Closing Manager and Recovery team productivity: Schedule and coach Assistant Closing Manager, Recovery and Utility Clerks for optimal coverage and efficient task execution
Utilize tools effectively: Leverage Hot List, NAFS, Electronic Reports, incorrect price sign reports, pallet tag utilization, productivity dashboards, and department-level reporting to validate execution, prioritize tasks, and maximize team efficiency
Support audit readiness: Ensure sanitation, cold chain, and safety checklists are completed daily and documentation is compliant
Champion “close to open” operational standards: Ensure departments are clean, stocked, and ready for the next day
Maintain equipment readiness: Identify issues with compactors, refrigeration, and cleaning tools; escalate repairs proactively
Coach onboarding and certifications: Reinforce ServSafe, PPE, and department-specific training for new and existing team members
Drive improvement in underperforming areas: Actively support departments in the bottom quartile by ensuring consistent follow-through on action plans and reinforcing daily execution standards to close performance gaps
Partner cross-functionally: Work closely with ACMs, Club Manager, and Department Leads to improve closing routines and member experience
Perform other duties as assigned: Provide operational support beyond primary scope as directed by club leadership
Utilize BJ’s MY WORK system: Execute assigned tasks and ensure compliance with product liabilities and company initiatives
Operate forklift safely and efficiently: Follow all safety protocols and procedures to ensure compliance and effective equipment use
Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage
Qualification
Required
2 years of experience in retail, supermarket, or warehouse perishable operations required
Experience in managing inventory turnover and waste reduction strategies
Forklift Certification required
High school diploma required; college degree preferred
Basic computer proficiency (MS Word, Excel, Email) required
Open shift availability required
Must be at least 18 years of age
Must maintain all training and required certifications
Preferred
college degree preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase