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Clarus · 3 weeks ago

AR & Collections Specialist

Fort Worth, TX

Full-time

Onsite

Mid Level

3+ years exp

Clarus is seeking an AR & Collections Specialist responsible for managing collections of outstanding accounts receivable from clients. This role involves resolving billing issues, making collection calls, and ensuring timely payments while maintaining positive customer relationships.

FurnitureManufacturingService Industry

Hiring Manager

Nicole (Nicki) Lammons, CPSP, SPHR

Responsibilities

Review open accounts for collection efforts

Make outbound collection calls in a professional manner while keeping and improving customer relations

Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner

Collect customer payments in accordance with payment due dates

Identify issues attributing to account delinquency and discuss them with management

Review and monitor assigned accounts and all applicable collection reports

Provide timely follow-up on payment arrangements

Create and send correspondence to customers to encourage payment of delinquent accounts

Create reports on collection efforts

Involved in billing and receiving and posting incoming payment received via ACH, Wire, Check, or Credit Card

Involved in review and initiation of credit memos

Uploading sales tax exemptions to Avalara and maintain knowledge of basic sales tax standards

Qualification

B2B collections experienceERP experienceMicrosoft OfficeSales tax knowledgeCustomer relationship managementCommunication skillsProblem solving skillsAttention to detailCritical thinking

Required

A minimum of 3 years of corporate collections experience in a B2B environment with proven success in Collections

Ability to collect payments while remaining professional and keeping customer relationships positive

Strong communication skills (both phone and email), problem solving and analytical skills required

Strong attention to detail with an eye for accuracy

Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

Must have the ability to research existing account issues to resolve items such as tax issues, customer credit memos, short-pays of invoices, and other issues that may be associated with a customer account

Must have the ability to think critically and troubleshoot invoice issues or account issues

Must understand sales tax and tax exemptions associated

Must have the ability to strategically develop new or alternative ways to collect on delinquent accounts

Proficiency in Microsoft Office including Excel & Word; strong ERP experience required