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BHG Financial · 3 weeks ago

Senior Technical Services Engineer

Syracuse, NY

Full-time

Onsite

Senior Level

BHG Financial is a leader in the financial services space, dedicated to helping professionals and businesses achieve their financial aspirations. The Senior Technical Services Engineer will provide desktop support for end-user issues, manage IT-related equipment, and contribute to departmental knowledge bases while ensuring effective technology use within the company.

FinanceFinancial ServicesRisk Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures

Installing and configuring new PC hardware and software

Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution

Create, maintain, and deploy computer images to streamline OS installation

Provide administration for computer, email, and user accounts to include account creation, password resets and unlocks

Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base

Responsible for maintaining inventory system for all IT-related equipment

Assist with regular patch management, ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner

Image and setup new laptops and involvement in the onboarding process

Determines and implements solutions to specific laptop issues

Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)

Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution

Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment

Participates in the analysis and explanation of network problems associated with specific workstation problems

Documents and maintains technical support and physical asset records

Provide after-hours on-call support as scheduled

Develops and submits process improvement ideas and communicates to the appropriate team

Educates end-users on the use of technology

Other duties as assigned by supervisor

Qualification

ITIL Foundations CertificationCompTIA A+Active DirectoryOffice 365TCP/IPWindows imaging toolsPatch management toolsMacOSTroubleshooting skillsProblem-solving skillsTime management skillsTeamworkCommunication skills

Required

Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree

Understanding of TCP/IP, DHCP, and DNS

Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc

Experience supporting Office 365 products

Experience using a help desk ticketing system for tracking support tickets

Experience with patch management tools

Experience with Windows imaging tools

Proficient in macOS and Windows

Experience with single sign-on solutions, mobile device management (MDM)

Excellent troubleshooting, problem-solving, and time management skills

Able and willing to learn new processes

Ability to work well within a team

Excellent interpersonal, written, and oral communication, documentation, and collaborative skills

Employee will be able to perform all duties as listed above in the job description and any other duties as required

Preferred

ITIL Foundations Certification preferred

CompTIA A+, Network+, or Security+ certifications preferred

Benefits

Medical/Rx/Dental/Vision coverage for employees and their eligible family members

Competitive PTO and vacation policies

1 Friday off each month for Wellness Weekends

Company 401(k) plan with employer contributions after one year

Company-sponsored training and certification opportunities

Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses

Ongoing volunteer opportunities to give back to the community through our BHG Cares program

Company

BHG Financial

Glassdoor4.1

BHG Financial delivers forward-thinking financial solutions, custom-tailored for individuals, small businesses, and institutions.

Founded in 2001

Fort Lauderdale, Florida, USA

1001-5000 employees

https://bhgfinancial.com

H1B Sponsorship

BHG Financial has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (23)

2024 (46)

2023 (22)

2022 (31)

2021 (32)

2020 (8)