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Chase · 3 weeks ago

Experience Research Senior Associate - Employee Tools

575 Washington Blvd, Jersey City, NJ, 07310, US

Full-time

Onsite

Mid, Senior Level

$95K/yr - $155K/yr

3+ years exp

Chase is a leading financial institution, and they are seeking an Experience Research Senior Associate to enhance user experiences across their products and services. This role involves conducting research studies to gather customer insights and collaborating with cross-functional teams to integrate these insights into product development processes.

BankingFinancial Services

Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights

Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement

Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings

Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications

Stay current with industry trends and incorporate knowledge into team insights

Qualification

User experience researchQuantitative research methodsQualitative research methodsData analysisUser experience design principlesResearch methodologiesProduct design interestCross-functional collaboration

Required

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques

Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis

Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences

Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred

You have academic grade expertise in research methodologies (conversational analysis is of special interest), and specialise in either quantitative linguistics or ordinary language philosophy

You will have interest in product design and development and various aspects of user experience