Battelle National Biodefense Institute, LLC · 1 month ago
IT Service Desk Technician I (#1888)
Fort Detrick, MD, US
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $107K/yr
0+ years expBattelle National Biodefense Institute, LLC is dedicated to defending the nation against biological threats through its unique facility at Fort Detrick. The IT Service Desk Technician I will provide direct support to administrative and laboratory users, ensuring smooth IT operations and troubleshooting technical issues.
BiotechnologyNon Profit
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs daily duties, such as backup log verification checks and changing backup tapes, using a high-level of attention to detail
Uses and tracks daily work in a ticketing system to record incidents and problem resolutions, keeping the customer informed during the process
Troubleshoots and repairs computer software, hardware, and network configuration issues
Provides Tier 1 technical support for MS Office Suite of applications (Word, Excel, PowerPoint, Visio, etc.)
Assists in the management of networks and telecommunications systems including all voice and data communications to facilitate transfer of data and communications through NBACC/BNBI
Assists the IT Service Desk Manager in the selection, purchase, and replacement of computing and networking hardware
Must be a team player, communicate clearly, be open to hearing ideas and suggestions from others, diffuse situations, and exercise empathy and patience with colleagues
Must have the ability to multi-task, maintain composure under pressure, and utilize effective time management skills to prioritize tasks
Must be a self-starter driven by an eagerness to succeed, maintain flexibility, adapt to change in a productive and positive manner, learn new concepts, and utilize critical thinking to resolve complex problems
Maintains appropriate records
Performs other duties as assigned/authorized
Qualification
Required
Associate's degree (or equivalent) in Computer and Information Systems and a minimum of 0-4 years of related IT experience
Excellent interpersonal skills to interact with customers via email, telephone, and in person
Proficiency and clarity in both written and oral communication is essential
Possesses organizational skills and has a proven track record of working independently and as a team player
Must be a citizen of the United States, able to obtain and maintain an interim secret clearance leading to a top-secret clearance and suitability for DHS
Participation in the Immunization Program, Medical Surveillance Program, and/or enrollment in the Personnel Reliability Program (PRP) may be required, dependent upon position and/or business needs
May be required to participate in NBACC's alternative work schedule and/or on-call schedule, dependent upon business needs
Troubleshoots and repairs computer software, hardware, and network configuration issues
Provides Tier 1 technical support for MS Office Suite of applications (Word, Excel, PowerPoint, Visio, etc.)
Assists in the management of networks and telecommunications systems including all voice and data communications to facilitate transfer of data and communications through NBACC/BNBI
Assists the IT Service Desk Manager in the selection, purchase, and replacement of computing and networking hardware
Must be a team player, communicate clearly, be open to hearing ideas and suggestions from others, diffuse situations, and exercise empathy and patience with colleagues
Must have the ability to multi-task, maintain composure under pressure, and utilize effective time management skills to prioritize tasks
Must be a self-starter driven by an eagerness to succeed, maintain flexibility, adapt to change in a productive and positive manner, learn new concepts, and utilize critical thinking to resolve complex problems
Maintains appropriate records
Performs other duties as assigned/authorized
Preferred
Industry Standard certifications (MCDST/MCTSP/MCSE/MCSA/NET+/SEC+ etc.) are desirable
A practical knowledge of biomedical, diagnostics or forensic laboratories operations is desirable
Skills and experience to support laboratory activities and work in accordance with NBACC's management system (e.g., ISO)
Company
Battelle National Biodefense Institute, LLC
The National Biodefense Analysis and Countermeasures Center is one of the central elements in the United States’ Biodefense enterprise.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Hank Askin
Chief Information Officer
Company data provided by crunchbase