Automattic · 3 weeks ago
Technical Account Manager - Automattic Special Projects Team
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $130K/yrAutomattic is a distributed company known for its work with WordPress and other digital products. They are seeking a Technical Account Manager to ensure partners have an excellent experience with their products, collaborating closely with site owners, designers, and developers while advocating for customer needs and providing feedback for product improvement.
Computer Software
Responsibilities
Driving our partners’ adoption of WordPress and other Automattic products and services
Working closely with our partners to resolve their incoming requests with high precision
Drawing on your technical acumen and verbal and written communication skills to represent Automattic
Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes
Diving into WordPress and WooCommerce configurations, setup, and site building
Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations
Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs
Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet
Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed
Translating partner requests into concrete, WordPress-focused requirements
Writing up clear, detailed tasks for team members to execute
Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail
Continuously looking to improve and share processes that increase active project capacity
Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices
Demonstrating ownership of the quality of our partners’ sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail
Sharing knowledge, tools, and tips to help team members
Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude
Qualification
Required
Driving our partners' adoption of WordPress and other Automattic products and services
Working closely with our partners to resolve their incoming requests with high precision
Drawing on your technical acumen and verbal and written communication skills to represent Automattic
Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes
Diving into WordPress and WooCommerce configurations, setup, and site building
Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations
Acting as the 'voice of the customer' for our product teams, championing areas for opportunity, and surfacing bugs
Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) WordPress, WooCommerce, Jetpack, and MailPoet
Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed
Translating partner requests into concrete, WordPress-focused requirements
Writing up clear, detailed tasks for team members to execute
Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail
Continuously looking to improve and share processes that increase active project capacity
Communicating confidently with third parties about partner needs, integration requirements, and WordPress best practices
Demonstrating ownership of the quality of our partners' sites by advocating for their needs, verifying solutions we've delivered, and having a high attention to detail
Sharing knowledge, tools, and tips to help team members
Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude
You have an obsessive need to provide 'beyond the expected' customer service to the folks you work with
Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines
An advanced level of WordPress admin expertise, including: Ability to understand how plugins and themes interact with the site and with each other
Comfort using the Site Editor to modify patterns and page templates
A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce
Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable
Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members
Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities
Comfortable creating structure in ambiguous situations and pursuing a clear path forward
Effective problem solving, conflict resolution, and context-switching
Distilling goals and wishlists into concrete next steps
Remaining undaunted by managing risks in high-stakes situations
An eye for detail, and an innate desire to close out all items on a project checklist
A demonstrable understanding of how AI can multiply your productivity
Preferred
Contributed to an open source project
Used Linear as a project or product management tool
Read Unreasonable Hospitality
Supported or run your own WooCommerce store
Benefits
Open vacation policy
Full list of benefits by country
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Automattic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (3)
2022 (6)
2021 (6)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Jon Burke
Vice-President / Business Lead
Lori McLeese
Global Head of Human Resources
Recent News
2025-12-04
Search Engine Journal
2025-11-10
Company data provided by crunchbase