Apply on Employer Site

Midi Health · 12 hours ago

IT Support Specialist (Hybrid)

San Francisco, CA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Midi Health is a growing healthcare technology company seeking a service-oriented IT Support Specialist to join their team. The role focuses on providing high-touch support to employees, troubleshooting technical issues, and ensuring a smooth onboarding experience for new hires.

Health CareMedicalTherapeuticsWomen's

Responsibilities

Be the frontline representative of the IT team and employee experience

Deliver high-touch, white-glove support to internal users

Make a direct impact by helping employees do their best work

Serve as the primary point of contact for incoming IT queries, prioritizing a high-touch, 'white-glove' customer service experience

Troubleshoot hardware and software issues while explaining solutions to non-technical colleagues in clear, jargon-free language

Create a welcoming Day 1 experience for new hires by ensuring workstations, accounts, and software are fully set up before arrival

Manage inventory and procurement for equipment, handling the full lifecycle from purchasing for new hires to offboarding and reclaiming gear from departing users

Diagnose and resolve computer system and software issues promptly while complying with established service standards

Document troubleshooting steps and resolutions to build a helpful knowledge base for both the IT team and end-users

Partner with the broader IT team to implement infrastructure improvements and ensure users follow security protocols without impacting productivity

Qualification

Customer ServiceTechnical SupportProblem SolvingGoogle WorkspaceWindows SupportMac SupportCommunication SkillsITIL FrameworkJumpCloudAthena SupportCollaboration Tools