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Scott & Associates, PC · 3 weeks ago

Client Services Liaison

Carrollton, TX, US

Full-time

Onsite

Entry Level

$18/hr - $20/hr

2+ years exp

Scott & Associates, P.C. is a legal recoveries organization committed to providing exceptional legal representation to industry clients. They are currently seeking a Client Services Liaison to join their team, responsible for responding to client inquiries, distributing account updates, and monitoring client-specific files.

LegalProfessional Services

Responsibilities

Partner with internal resources to research and respond to client inquiries timely

Communicate and distribute account level status updates

Responsible for client specific file monitoring and exceptions reporting

Clearly communicate client guidelines and policies to internal staff

Maintain knowledge of specific client policies as well as laws governing debt collection

Qualification

Outbound call center experienceMicrosoft Office proficiencyEffective communication skillsAttention to detailMulti-taskingPatience with diverse individualsFlexibility

Required

Ability to work efficiently with excellent attention to detail in a high-volume fast paced environment

Minimum of two years' outbound call center experience

Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage

Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research

Ability to multi-task and manage time effectively

Ability to be flexible to adapt and act quickly when urgent matters require it

Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies