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Chalk · 1 day ago

Director of Account Management

LA Metro Area

Full-time

Onsite

Director/Executive

10+ years exp

Chalk is building a data platform for machine learning applications and is seeking a Director of Account Management. In this role, you will be responsible for building and scaling the post-sale function, focusing on customer retention, expansion, and overall value for clients.

Artificial Intelligence (AI)Big DataMachine LearningProductivity ToolsSoftware

Responsibilities

Own company-wide post-sale outcomes including NDR, retention, expansion revenue, NPS, and CSAT

Build, hire, and scale the Account Management function from early stage to enterprise-ready

Define account segmentation, coverage models, and success criteria

Design and operationalize customer health scoring frameworks grounded in quantitative signals such as usage, adoption, support data, and engagement

Establish standards for reporting, forecasting, and reviewing account health, risk, and expansion pipeline

Set playbooks for driving usage, identifying cross-sell and upsell opportunities, and unlocking new use cases

Partner closely with sales, FDEs, Engineering, and Technical Support to align post-sale execution

Serve as executive sponsor for strategic enterprise accounts and complex expansions

Build a scalable approach to identifying customer wins and translating them into testimonials, case studies, benchmarks, and reference programs in partnership with Marketing

Ensure tight feedback loops between customers, Support, and Product to influence roadmap and reliability investments

Build a strong data-driven culture within the post-sale organization

Qualification

Account ManagementCustomer SuccessRetention MetricsExpansion RevenueTechnical ProductsData-Driven CultureExecutive PresenceTeam BuildingProcess ScalingInfluencing LeadersQuantitative OrientationMLOpsReal-Time SystemsFeature Stores