WM India · 1 month ago
Inside Sales Supervisor, Florida
Tupelo, MS, United States
Full-time
Onsite
Senior Level
5+ years expWM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking an Inside Sales Supervisor to manage the Inside Account Executive/Sales team. The role involves supervising sales representatives, establishing sales processes, and ensuring customer satisfaction while achieving revenue goals.
Information Technology & Services
Responsibilities
Work with the Florida Market Area to establish and or refine sales and retention processes. These processes would include: Call Flow, MAS Cancellation Ticket Process, Communication protocol between sales team and the Florida MA. Tracking and reporting procedures, etc
Establish and or refine Coaching and Training Protocol. This would include: Daily, weekly, and monthly training regiments for individual reps as well as the team. Coaching should consist of desk side activity as well as remote listening and performance measurement
Assist in the implementation and ongoing development of the Account Executive team
Generates revenue by retaining existing customers and executing the Area's Sales & Marketing Plan to achieve revenue goals by sales channel ensuring internal revenue growth through additional services and maintaining profitability on retained accounts
Maintains and reinforces the corporate sales strategy and design with the Retention Team
Handle any escalated customer calls. These calls may include when a customer requests to speak with a Supervisor or with any other customer call
Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Inside Sales Manager to help resolve unique customer issues/concerns
Supervises activities of the Account Executive department. Ensures team members meet or exceed goals for cancellations, new sales, proactive retention, pricing, service upgrades, referral generation and productivity, along with other possible metrics as defined by the position of an Account Executive
Forecasts and recruits qualified candidates for available and/or upgraded inside sales positions
Maintains an ongoing training, coaching and mentoring program to upgrade the skills of assigned sales personnel and develop their opportunities for promotion, if available
Establishes and maintains an ongoing proactive account retention program, which includes meeting customer retention goals
Works with the Inside Sales Manager to communicate and effectively manage the Area's price increase strategies including meeting price increase goals
Effectively maintains and ensures the use of WM sales tools (i.e. SalesForce, MAS, Pricing Tools, etc.). Ensures that the entire Sales Team is well trained in the use of these tools
Analyze net new business trends and recommends corrective actions
Provides industry knowledge and interpretation of regulations to staff and customers
Participates in and takes ownership of municipal account retention when and if required
Regularly meets with customer executives to ensure client needs are met and expectations exceeded
Qualification
Required
Bachelor's Degree (accredited) in Sales/Marketing, Business Administration or similar area of study or in lieu of degree, High School Diploma or GED (accredited) and 5 years of relevant inside sales leadership experience
5 years of relevant inside sales leadership work experience (in addition to education requirement)
Internal applicants should have demonstrated leadership qualities on their current team in order to be considered
Benefits
Medical
Dental
Vision
Life Insurance
Short and Long Term Disability
Employee Stock Purchase Program (ESPP)
401K (4.5% with NO vesting period)
Unlimited vacation time
Help pay for continuing your education
Company
WM India
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase