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Openforce · 1 day ago

Strategic Account Manager

Madison, WI

Full-time

Hybrid

Mid Level

Openforce is a well-established Software as a Service (SaaS) company that delivers an integrated cloud software suite for the independent contracting community. The Strategic Account Manager plays a vital role in providing post-sale support to clients, maximizing their use of the platform, and identifying new revenue opportunities while maintaining strong client relationships.

ConstructionEnterprise SoftwareManagement ConsultingPaymentsSaaSSoftware

Responsibilities

Serve as the lead point of contact for assigned book of business including post-sale support, business reviews, expanding product offerings, and maintaining the business relationship

Be obsessed with building and maintaining deep relationships with each of your clients in order to ‘get them to green’

Meet with clients, in-person and/or over video regularly to maintain the business relationship and formally through Strategic Business Reviews and contract renewal

Upsell and/or cross-sell Openforce and selected partners’ business solutions and products; meet or exceed annual sales quota

Communicate effectively with clients, including strong executive presence, de-escalation, and relationship management skills; develop and maintain a trusted advisor relationship with client stakeholders, executive sponsors, and all other users of our system

Ask probing questions, restating to ensure understanding, and explaining product features and value to ensure maximum use of the system to meet client business needs; look past the client’s initial requests for additional solutions

Ensure the timely and successful delivery of solutions to client requests, working both internally and externally to support the needs of the client

Prepare detailed quarterly account reviews, including forecasting and possible revenue opportunities and bi-annual full account reviews for the Executive Team

Supports internal User Acceptance Testing (UAT) Efforts

Update and maintain client profiles using the CRM tool, including notes from formal and informal communication with the client

Qualification

SaaS client supportSales techniquesData analysisCRM toolsCommunication skillsEmotional intelligenceInterpersonal skillsProblem-solving skillsTeam collaborationPresentation skills