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STR Behavioral Health · 6 hours ago

Care Manager

Lancaster, PA

Full-time

Onsite

Mid Level

3+ years exp

STR Behavioral Health is a provider of outpatient treatment for substance use and mental health disorders. The Care Manager plays a crucial role in supporting client care throughout the treatment process, coordinating with clinical partners, and ensuring clients have access to necessary resources after treatment.

Health Care

Growth Opportunities

Hiring Manager

Ashley Reese

Responsibilities

Supports the needs of clients throughout the treatment process, to include administrative support

Supports the admissions process, to include client orientation

Support business office functions related to payment collections and records maintenance

Greets clients at the beginning of the day, running morning intentions group with clients

Provides a high level of customer service to clients, families and clinical partners throughout the treatment process

Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered

Manage issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc

Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care

Provides group facilitation, as needed and directed by clinical leadership

Supports clinical team with group/schedule coordination, discharge planning, and records maintenance

Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews

Help schedule medical and provider appointments while in treatment

Supports and participates in interdisciplinary meetings

Coordinates support groups as needed

Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Attends all supervisory trainings within assigned time frames as required by the facility

Other duties as assigned

Qualification

Behavioral healthcare experienceHIPAATreatment planningCustomer service orientationReport maintenanceComputer software proficiencyVerbal skillsNeeds assessmentsLegal system navigationOrganizational skills

Required

Position requires a bachelor's degree with a minimum of 3+ years' experience in a behavioral healthcare setting working with adults suffering with mental health issues

knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews and ROI consents

Strong customer service orientation required and experience successfully resolving client and/or family questions or concerns

Experience maintaining accurate reports related to census, time and attendance, etc

Comfort with computer software applications including Outlook, Word, and use of standard office equipment

Performs duties independently, responsibly and with a high level of integrity

Excellent verbal and documentation skills

Ability to participate in Treatment Planning

Ability to perform needs assessments

Excellent organizational skills

Ability to navigate the legal system and FMLA/Leave of Absence Paperwork