Chalk · 1 day ago
Account Manager
LA Metro Area
Full-time
Onsite
Entry, Mid Level
2+ years expChalk is building a data platform that powers the future of machine learning applications. As an Account Manager, you will own the commercial and strategic success of a portfolio of enterprise customers post-sale, driving usage, retention, and expansion by deeply understanding customer deployment of Chalk across their ML and data workflows.
Artificial Intelligence (AI)Big DataMachine LearningProductivity ToolsSoftware
Responsibilities
Own post-sale relationships for a portfolio of strategic enterprise accounts as the primary point of contact
Drive product usage and adoption across teams and workflows, ensuring Chalk becomes embedded in customers’ production systems
Identify and lead expansion opportunities including cross-sells, upsells, and net-new use cases in partnership with sales
Collaborate closely with Forward-Deployed Engineers (FDEs) and Engineering to ensure successful deployments and ongoing customer health
Partner with Technical Support to resolve issues efficiently and feed recurring patterns back into Engineering
Design, maintain, and act on customer health scores using quantitative signals such as usage, adoption depth, support trends, and engagement
Monitor and own metrics including NDR, NPS, CSAT, and expansion performance
Proactively identify risk, mitigate churn, and course-correct accounts before issues escalate
Identify strong customer outcomes and partner with Marketing to develop testimonials, case studies, benchmarks, and reference accounts
Build strong relationships with engineering leaders and business stakeholders
Translate customer feedback and technical requirements into actionable insights for Product and Engineering
Maintain clear reporting on account health, usage trends, risks, and opportunities
Qualification
Required
2–5 years of experience in Account Management, Customer Success, Solutions Engineering, or a related role
Experience supporting enterprise customers with complex, technical products across long sales cycles
Comfort discussing APIs, data infrastructure, ML systems, and enterprise architectures
Demonstrated history of carrying a number or owning measurable outcomes such as NDR, NPS, CSAT, or expansion revenue
Strong quantitative mindset with comfort analyzing data, building reports, and communicating insights
Ability to collaborate effectively across sales, engineering, FDEs, and Support
Consultative approach and curiosity for uncovering new use cases
Preferred
Experience with ML infrastructure, data platforms, or developer tools
Familiarity with MLOps or real-time ML systems
Prior experience working closely with sales on expansion motions
Benefits
Comprehensive medical, dental, and vision insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Expert Healthcare Guidance
Retirement savings
15 company holidays each year
15 days of personal time off each year
Flex Commuter Benefits
Daily lunch and dinner on Chalk
Office is fully-stocked with drinks and snacks to fuel your work day.
Staying late? Dinner is on us
Staying even later? Grab an Uber / Lyft home on Chalk
Company
Chalk
Chalk is a data platform for AI inference that provides the infrastructure needed to operationalize machine learning and AI.
51-200 employees
H1B Sponsorship
Chalk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$60.34MKey Investors
Felicis
2025-05-28Series A· $50M
2023-12-12Seed· $10M
2023-02-13Seed· $0.34M
Leadership Team
Alexandra Lee Kane
VP Revenue and NY Site Lead
Recent News
General Catalyst
2025-12-15
solutionsreview.com
2025-06-01
Company data provided by crunchbase