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Included Health · 2 days ago

Operations Project Manager I

United States

Full-time

Remote

Entry, Mid Level

$74K/yr - $125K/yr

2+ years exp

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. As an Operations Project Manager I, you will work closely with member care leaders to research and resolve operational issues while managing medium to large-scale projects.

Health CareHospitalMedicalmHealth

Responsibilities

Follow project management best practices to lead medium/large-scale projects

Lead the Member Care workstream for client launches, collaborating with Member Care leadership, Training, Quality, Knowledge Enablement and CaPS (Care Delivery, Planning and Strategy)

Ensure Member Care has the tools, systems and processes in place and documented to meet the service delivery models of new clients and clients launching new products/services

Represent Member Care in cultivating strong and healthy relationships with clients, insurance carriers and consultants

Engage appropriate resources from Member Care to ensure successful launches, including but not limited to Training, Knowledge Enablement and Workforce Planning

Own or identify owner to drive major issue resolution during launches or projects

Lead process-development and problem-solving with external vendors and carriers

Provide subject matter expertise on Care Team roles and functions

Qualification

Healthcare experienceProject managementSpreadsheet softwarePresentation skillsCustomer-facing experienceCurious natureCommunication

Required

2+ years experience in project management

2+ years experience in an office or corporate environment

2+ years experience in healthcare

2+ years experience utilizing spreadsheet software (e.g. Excel, GSheets) and slide software (e.g. PowerPoint, Google Slides)

Experience presenting to internal leadership and external clients/stakeholders

Curious nature- wanting to dig in and understand root causes of problems

Strong written and verbal communication

Experience in customer-facing roles

Preferred

Experience with Included Health's products and services preferred

Experience with health insurance standards and processes preferred

Benefits

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations