Greystar (International) · 1 month ago
Resident Services Manager - The Gantry & Theory
The Gantry (DC), Washington, DC
Full-time
Onsite
Mid Level
$25/hr - $27/hrGreystar is a leading global real estate platform specializing in property management and development. The Resident Services Manager is responsible for managing customer support to residents, ensuring satisfaction and retention by addressing complaints and coordinating resident-related functions.
Real Estate
Responsibilities
Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction
Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents
Manages the Community’s roommate matching and assigns wait list leases (as needed)
Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily
Where applicable, oversee the Community Assistant Program
Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening
Checks the answering service throughout the day for messages, and returns calls as necessary
Qualification
Required
Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention
Achieve the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction
Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents
Manages the Community's roommate matching and assigns wait list leases (as needed)
Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily
Where applicable, oversee the Community Assistant Program
Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening
Checks the answering service throughout the day for messages, and returns calls as necessary
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase