Hi Marley · 5 days ago
Sr. Product Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $226K/yr
6+ years expHi Marley is on a mission to revolutionize the insurance industry with their conversational platform. They are seeking a Sr. Product Manager to lead the launch and evolution of their new AI-first solution for insurance carrier Service teams, focusing on creating a seamless experience for policyholders and enhancing service operations.
Artificial Intelligence (AI)InsuranceInsurTechInternet of ThingsMessaging
Responsibilities
Go from vision to reality: Understand the vision, formulate a product strategy, and bring a solution to market that will generate long-term value for our customers, their customers (policyholders), and our business
Rethink the existing Service experience: New technology creates an opportunity for new solutions to existing problems. Deeply understand the existing insurance service problem space and available solutions. Combine that with changes in technology and consumer behavior to create a new solution
Measure what matters: Define and track success metrics that serve to help improve the product and, in the long-term, drive us towards a clear, outcome-based pricing model
Stay ridiculously close to the customer: Work directly with Heads of Service, digital/customer experience leaders, and frontline reps at design partners and early adopters to validate use cases, pressure-test automation, and shape long-term product strategy
Drive execution across teams: Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping, building, and testing. Lead cross-functional execution with Customer Success, Support, Sales, and Marketing to ensure successful launches and adoption
Ensure every product interaction builds trust: At every stage of the product lifecycle ensure that we are building a product that instills trust in each person that interacts with it, from the policyholder with the service inquiry to the team enabling the product at the carrier
Qualification
Required
6+ years of Product Management experience in SaaS, with experience in B2B or B2B2C products
Experience bringing new products to market (0 to 1)
Proven ability to set product strategy, align exec stakeholders, and lead through ambiguity
Ability to gather qualitative and quantitative feedback and use it to quickly iterate on both the product and existing strategic assumptions
Experience designing and launching generative AI-powered features, ideally AI agents, and stays current on latest evolutions in the AI space
Excellent communication skills. Able to articulate tradeoffs, synthesize complexity, and align diverse stakeholders
Attention to detail, and accountability for delivering high-quality, reliable user experiences
Preferred
Contact center, customer support, or insurance experience is a plus but not required
Benefits
Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Company
Hi Marley
Hi Marley is a developer of an artificially intelligent-based SMS texting platform designed to bridge the conversation.
51-200 employees
H1B Sponsorship
Hi Marley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$41.7MKey Investors
Emergence CapitalTrue Ventures
2021-03-11Series B· $25M
2020-03-19Series A· $8M
2019-06-12Series A· $8.7M
Leadership Team
Dan Keenan
Chief Growth Officer
Mitesh Suchak
Board Member
Recent News
2025-10-02
Company data provided by crunchbase