Viajemos solas pero en Grupo · 1 month ago
Travel Customer Service Representative
Washington, DC
Full-time
Onsite
New Grad, Entry LevelKim Luxe Travel is a premier travel agency dedicated to providing luxury and budget-friendly travel experiences for clients worldwide. They are seeking an enthusiastic Travel Customer Service Representative who will provide outstanding customer support throughout the travel planning process, assisting clients with inquiries, bookings, and ensuring a seamless experience.
Leisure Travel & Tourism
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Assist clients with booking flights, accommodations, and travel packages
Provide accurate information about destinations, travel requirements, and itineraries
Handle customer concerns and resolve issues in a timely, professional manner
Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies
Maintain detailed client records and correspondence in the CRM system
Support the sales team by promoting travel deals and upgrades when appropriate
Stay informed about travel policies, restrictions, and industry updates
Qualification
Required
Excellent communication and problem-solving skills
Strong attention to detail and organizational abilities
Ability to multitask and remain calm under pressure
Proficiency in email, chat, and online booking systems
Passion for travel and creating positive client experiences
Preferred
Previous experience in customer service, hospitality, or the travel industry
Benefits
100% remote work flexibility.
Competitive commission and incentive structure.
Ongoing training and professional development.
Access to exclusive travel discounts and perks.
Supportive and collaborative team culture.
Company
Viajemos solas pero en Grupo
I’m Sofia, originally from Argentina and now proudly based in Rhode Island, where I’ve built my career as a certified travel agent with over 5 years of experience helping clients design unforgettable journeys across the globe.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase