University of Rochester · 3 weeks ago
Sr. Practice Manager
Rochester, New York Metropolitan Area
Full-time
Onsite
Senior Level
$28.50/hr - $37.06/hr
5+ years expThe University of Rochester is committed to fostering a welcoming culture and is seeking a Sr. Practice Manager for their Neurosurgery Management Department. This role is responsible for the day-to-day management and strategic oversight of a high-volume ambulatory practice, ensuring operational efficiency, compliance, and high-quality patient care.
Health CareMedicalUniversities
Responsibilities
Manage operations for a 30+ Neurosurgical/multispecialty clinic. Ensures adherence to proper patient registration and insurance pre-verification processes, including timely and accurate warm transfers to centralized support functions as required
In addition to managing the clinic for the Neurosurgery, the Sr. Practice Manager is responsible for the management of Neuromedicine Pain Program, including direct supervision of the Pain Management staff; including collaborating with physicians, APPs and leadership to align clinical operations with Departmental goals. Responsibilities include management of Division Leads for Neurosurgical practice at the clinical site and Neuromedicine Pain
Prepares and maintains weekly staffing schedules to ensure appropriate coverage for daily operations; directly monitor staff workflow to maintain accuracy, productivity, and maximum operational efficiency
Collaborates with providers to develop and maintain scheduling templates that align with departmental access expectations; proactively manages ongoing template and scheduling changes to support continuity of care. Manage and monitor volume of patients in clinic and assign providers exam and dictation space
Responsible for identifying and executing process improvements
Develops and implements all policies, procedures, and objectives related to quality improvement, patient safety, signage requirements, environmental and infection control, accreditation standards, and financial performance
Establishes and tracks performance improvement goals for Neurosurgery, ensuring alignment with departmental objectives and ambulatory metrics for excellence in care
Responsible for maintaining high levels of quality service, environment and compliance with local, state and federal regulation and standards
Oversee completion and submission of quality reports
In collaboration with practice providers(s), oversee clinical compliance for quality assurance, documentation, and reporting
Ensure compliance with standard, HIPAA, OSHA and JCAHO policies
Develop and train /practice for emergency and disaster planning protocols. Understands and enforces patient rights and organizational ethics philosophies
Responsible for staff management of a large clinic consisting of 30+ exam rooms, including recruitment, hiring, onboarding, orientation, training, development, and performance evaluation of non-clinical staff
Collaborates with the Nurse Manager to provide oversight and support for ambulatory clinical staff, including ambulatory techs, ensuring alignment across roles and responsibilities
Ensures completion and documentation of all new hire onboarding and annual mandatory training requirements in compliance with organizational and regulatory standards
Conducts timely and comprehensive end-of-probation and annual performance appraisals, providing meaningful feedback and development plans to support employee growth and accountability
Manages and approves staff requests for time off, overtime, and other scheduling needs
Actively monitors employee engagement and serves as a change management leader to promote a positive, inclusive, and high-performing work environment
Leads performance management processes, including coaching, progressive discipline, and corrective action, as necessary, in accordance with HR policy and best practices
Monitor charge reconciliation process, including the production of weekly reports
Assists in preparing annual and capital budgets, including required justifications, and effectively managing within budgeted parameters
Responsible for control and accuracy of petty cash, cash reconciliation, and balancing of daily deposits
Develop cost reduction and expense management initiatives in collaboration with site medical director. Hold staff accountable for target achievement
Process pharmaceutical, supply and other types of orders timely and accurately from approved vendor lists
Maintain provider schedules to ensure adequate visit volumes for patient access and financial performance
Oversee the bi-annual inventory process
Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff
Serve as a patient relations advocate by demonstrating skills in resolving difficult patient complaints and concerns
Attend monthly meetings per department requirements
Act as liaison with property managers to manage and address issues with property/facility
Prepare Ambulatory Metric reports to review with Department Leadership
May serve as eRecord superuser
May participate on ambulatory committees to review best practices
Other duties as assigned
Qualification
Required
Associate's degree preferably with coursework in business administration or health care administration and 3 years administrative experience required and 2 years management experience in healthcare required
Electronic Medical Record (EMR) skills with expert proficiency in all aspects, including Master Scheduling and Billing knowledge
Advanced knowledge of medical practices, terminology, and reimbursement policies
Intermediate Microsoft Outlook email skills (open new, to, cc, send)
Intermediate electronic filing skills (name a file, save file, save as)
Advanced typing skills
Advanced proficiency with Microsoft Word and Excel
Travel to office sites
Preferred
Bachelor's degree preferred
Excellent interpersonal, communication (written and verbal) and organizational skills
Must be able to effectively deal with difficult situations in a poised and highly professional demeanor
Strong knowledge of professional fee billing rules and regulations
Strong analytical ability and attention to detail
Notary License within 1 year preferred
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
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