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Sentara Health · 3 weeks ago

Manager, Analytics Services (Consumer Experience and Call Center) - Remote

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Sentara Health is a healthcare organization focused on improving health every day. The Manager of Analytic Services leads a multidisciplinary analytics team to enhance consumer and patient experience through advanced analytics solutions, particularly in call center analytics and operational improvement.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Defines consumer and patient experience analytic requirements in partnership with business and clinical leaders

Aligns analytic strategies with enterprise goals, leading projects from conception to execution using Agile methodologies

Designs, develops, and implements scalable analytical solutions leveraging Databricks, Power BI, Tableau, and other enterprise tools

Translates complex data into actionable insights, dashboards, and visualizations for diverse audiences

Identifies and implements process enhancements to improve the customer journey, call center performance, and clinical quality metrics

Champions change management best practices to embed analytics-driven improvements across business units

Builds effective relationships with internal and external partners, driving consensus and stewardship of analytic priorities

Communicates findings and recommendations to executive leadership in a clear, actionable manner

Manages and mentors analytic staff, fosters a culture of continuous learning and professional growth

Responsible for HR development, performance management, and recruitment

Oversees vendor relationships, including contract negotiation and management

Oversees a portfolio of analytics projects, ensuring timely delivery using established project management methodologies

Coordinates cross-functional teams to meet milestones, deliverables, and customer service targets

Ensures analytic solutions support regulatory compliance and clinical quality reporting, applying quantitative research design and rigorous analytic standards

Qualification

DatabricksPower BITableauProject ManagementAgile frameworksQuantitative research designProcess improvementStakeholder managementTeam developmentChange managementHealthcare experienceClinical experience

Required

Bachelor's Level Degree

5+ years of experience in the Clinical/Business Sectors

5+ years of experience in Healthcare

Preferred

Project Management Professional Certification (PMP)

Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred

Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains

Proven success in process improvement, stakeholder management, team development, and change management initiatives

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)