Merge IT · 1 day ago
Team Lead – Office Moves, IMAC, and Building Relocations
New York, NY
Contract
Onsite
Senior Level
$45/hr - $45/hr
7+ years expMerge IT is seeking a Team Lead for Office Moves, IMAC, and Building Relocations to join their enterprise-level client in New York City. The role involves managing a team, ensuring service delivery meets expectations, and developing improvement plans for business needs.
CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency
Responsibilities
Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
Monitor overall performance of services and following up if service delivery is not meeting expectations
Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
Hire, train, lead, motivate, develop and manage the performance of direct reports
Develop continual service improvement plans to ensure that service adequately support business needs now in the future
Hold regular campus review meetings with Campus Managers to discuss metrics, projects
Responsible for the workflow and resources of the team to meet contractual obligations
Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties
Act as a point of contact for the team in connection with any work-related concerns issues
Manage sickness/absence, holidays and training levels in accordance with processes and procedures
Develop and agree personal development plans for all direct reports
Hold regular 1:1s with team members and lead/document weekly team meetings
Complete the yearly performance reviews for direct reports
Maintain and improve customer satisfaction levels
Qualification
Required
7-10+ years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations
Experience managing and leading 10-20 direct reports preferred
A ‘night owl' comfortable working nights and weekends regularly
Preferred
Prior projects serving major office buildings in NYC strongly preferred
Prior light project management experience a plus
Internal reporting, documentation, and forecasting experience preferred
Company
Merge IT
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-15
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