TD SYNNEX Multi-Country Area (English) · 1 month ago
Sr. Field Service Engineer
Swedesboro, New Jersey, United States
Full-time
Onsite
Senior Level
$34.88/hr - $34.88/hr
7+ years expTD SYNNEX Corporation is a leading provider of IT hardware and software solutions. The Sr. Field Service Engineer is responsible for providing advanced on-site support, maintenance, and troubleshooting for a diverse range of IT infrastructure components, ensuring optimal system performance and customer satisfaction.
Information Technology & Services
Responsibilities
Perform advanced diagnostics, troubleshooting, and repair of servers, storage systems, networking equipment, workstations, and other IT infrastructure components at customer sites
Conduct proactive maintenance, upgrades, and installations of hardware and software solutions according to vendor specifications and client requirements
Provide expert-level technical support, guidance, and training to clients on product functionality and best practices
Manage and prioritize service calls, ensuring timely and effective resolution of critical issues to minimize downtime and impact on client operations
Collaborate with internal technical teams, sales, and project managers to ensure seamless service delivery and client satisfaction
Document all service activities, including diagnostics performed, repairs made, parts used, and time spent, adhering to company standards
Maintain accurate inventory of parts and tools, and manage logistics for field service operations
Identify opportunities for service improvements, product enhancements, and additional sales to clients
Adhere to all safety protocols and company policies while working on customer premises
Stay current with industry trends, emerging technologies, and vendor certifications relevant to the supported products and services
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience
7+ years of progressive experience in field service engineering, providing on-site support for complex IT infrastructure
Proven expertise in troubleshooting and repairing servers (e.g., Dell, HP, Lenovo), storage area networks (SANs), network switches, routers, and firewalls
Strong understanding of operating systems (Windows Server, Linux/Unix), virtualization technologies (VMware, Hyper-V), and networking protocols (TCP/IP)
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues independently
Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical audiences
Ability to work independently and manage time effectively in a fast-paced, dynamic field environment
Strong interpersonal skills and the ability to work collaboratively with diverse teams
Valid driver's license and a clean driving record, with the ability to travel extensively within a designated service area, often on short notice
Ability to lift and move equipment up to 50 pounds and work in various physical environments
Availability for on-call duties and occasional after-hours or weekend work as required
Preferred
Relevant industry certifications (e.g., CompTIA A+, Network+, Server+, CCNA, MCSE, vendor-specific hardware certifications) are highly preferred
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase