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Guthrie · 1 day ago

Patient Service Specialist- Internal Medicine-Full Time

Ithaca, NY

Full-time

Onsite

Entry Level

$17.34/hr - $23.96/hr

1+ years exp

Guthrie is a healthcare organization seeking a Patient Service Specialist to provide operational front office support. The role involves greeting patients, managing appointments, verifying insurance information, and ensuring a high level of customer service in a fast-paced environment.

Health CareHospitalPersonal Health

Growth Opportunities

Responsibilities

Responsible for greeting every patient in a courteous, professional, and timely manner every Time

Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information

Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management

Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record

Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals

Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines

Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy

Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays

Adheres to departmental and organizational policies and attends meetings/huddles as required

Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure

Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance

Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization

Other duties as assigned

Qualification

Customer serviceMedical terminologyComputer proficiencyTime managementCommunication skills

Required

High School diploma/GED required

Ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills

Must be comfortable with computers and learning new applications

Responsible for greeting every patient in a courteous, professional, and timely manner every time

Responsible for answering telephones in a friendly and efficient manner

Responsible for scheduling and maintaining all patient appointments electronically

Registers patient and reviews, verifies and corrects patient demographic and insurance information

Verify eligibility for major insurance carriers

Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances

Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy

Performs liaison duties between patients, physicians, hospital staff, organizational departments

Adheres to departmental and organizational policies and attends meetings/huddles as required

Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment

Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance

Preferred

Graduation from a Medical Office Assistant school preferred

Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred

Medical office experience and knowledge of medical terminology preferred